Information and Communication Systems Technician
Métropole du Grand Paris
full-time
Posted on:
Location Type: Office
Location: Paris • France
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About the role
- Assist users with workstations, office applications, telephony (landline/mobile), videoconferencing and business software
- Prepare, install and verify workstations, telephone equipment and mobile devices
- Log and track requests and incidents, ensure their resolution or dispatch them to external providers
- Support staff in optimal use of tools and in improving their digital skills
- Manage relationships with service providers (managed service provider, operator, etc.) and monitor ticket resolution
- Document usage and troubleshooting procedures
- Manage hardware orders, track deliveries and certify completion of service
- Assist the IT Service Manager and Project Managers with administration of infrastructure and Microsoft 365 services (SharePoint, Intune)
- Propose and oversee maintenance operations required to keep systems operational
Requirements
- Familiarity with the regulatory framework governing local authorities
- Administrative writing and information analysis
- Proficiency with Windows 10, Office 365 and Android/iOS devices
- Assets: networking, Windows Server, Active Directory, Office 365 administration
- Strong written communication skills
- User support (on-site and remote)
- Organizational skills, responsiveness, incident management and troubleshooting
- Rigour, commitment and autonomy
- Proactive attitude and customer-service orientation
- Good interpersonal skills and team working
Benefits
- 40-hour workweek allowing accrual of 2 RTT (compensatory time off) days per month
- Attractive pay package and a CIA (performance bonus) based on individual and collective objectives
- Pleasant work environment and well-equipped offices
- On-site company catering within the building and access to the municipal restaurant of the City of Paris and the Caisse des Dépôts restaurant
- Employer contribution to supplementary health insurance and provident cover
- Sustainable mobility allowance of up to €300/year for employees commuting using clean transport (bicycle, e-scooter, electric car, etc.)
- 75% coverage of the Navigo public transport pass
- Access to CNAS (National Committee for Social Action) benefits
- Tailored training pathway aligned with your professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows 10Office 365AndroidiOSnetworkingWindows ServerActive Directoryincident managementtroubleshootingadministrative writing
Soft Skills
written communicationorganizational skillsresponsivenessrigourcommitmentautonomyproactive attitudecustomer-service orientationinterpersonal skillsteam working