Mortgage Representative – Inside Sales

M&T Bank

Mortgage Representative originating residential loans for M&T Bank, a community-focused financial services company. Pre-qualifying customers, analyzing credit data, and coordinating mortgage settlements.

Posted 8/18/2026full-timeRemote • Alabama • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage origination, customer service, and compliance with federal regulations under the SAFE Act. Proficient in analyzing financial data and negotiating loan terms while maintaining strong relationships with referral sources.

Highest-signal resume keywords

Mortgage OriginationCustomer Service ExperienceSAFE Act ComplianceFinancial Data AnalysisSales Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mortgage ApplicationsLoan Terms NegotiationCredit Data AnalysisMathematical SkillsOrganizational Skills

Soft Skills

Professional InteractionCustomer Service Skills

Tools & Technologies

Departmental SoftwareGeneral PC Knowledge

Industry Keywords

Mortgage FinancingReferral SourcesClosing ConditionsAppraisalsGovernment Regulations

About the role

Key responsibilities & impact

Receive referrals from realtors, builders, branches and/or developers with pre-established relationships with M&T
Follow up on potential customers via telephone, fax, and email
Sell inbound customers on using M&T Mortgage for mortgage financing
Answer initial questions and explain M&T products
Pre-qualify customers
Originate mortgages and coordinate settlements
Begin mortgage applications in person or over the phone and send packages to customers for completion
Enter completed applications into the system
Obtain and analyze financial and credit data to determine whether loans are acceptable risks
Collect closing conditions and order appraisals
Coordinate draw schedules and schedule closings
Negotiate loan terms and conditions with mortgagors
Provide timely and complete feedback to referral sources regarding lead disposition
Keep informed of changing rules and regulations
Work under general supervision and interact with customers, builders, manufacturers, and realtors
Establish and maintain federal registration requirements under the SAFE Act

Requirements

What you’ll need

Associate’s degree and a minimum of 2 years mortgage origination and/or customer service experience
Alternatively, a combined minimum of 4 years higher education and/or work experience, including a minimum of 2 years mortgage originator and/or customer service experience, in lieu of a degree
Responsibility to establish and maintain federal registration requirements outlined in the SAFE Act
General PC knowledge and departmental software
Organizational skills
Sales ability
Mathematical skills
Ability to interact with all levels in a professional manner
Customer service skills
Knowledge of products and government regulations

Benefits

Comp & perks

Medical benefits
Retirement benefits
Forty hours of paid volunteer time each year