Senior Business Process Engineer – Institutional Services

M&T Bank

Senior Business Process Engineer redesigning trust and agency processes for M&T Bank. Improving controls, efficiency, client experience, and digital transformation across Institutional Services.

Posted 8/10/2026full-timeWilmington • Maryland, New York • 🇺🇸 United StatesSenior💰 $118,200 - $197,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process improvement, risk management, and compliance within financial services, utilizing BPMN 2.0 for process documentation and design. Proven ability to lead initiatives that enhance operational excellence and drive continuous improvement across complex organizations.

Highest-signal resume keywords

BPMN 2.0 DocumentationProcess ImprovementRisk Management PracticesSix Sigma Black BeltFinancial Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingInternal Controls DesignKPI/KRI DevelopmentProcess Re-engineeringOperational Metrics Monitoring

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationAnalytical Problem-SolvingSelf-MotivatedDetail-Oriented

Tools & Technologies

Microsoft VisioSpreadsheets

Certifications & Qualifications

Six Sigma Black BeltLean CertifiedAgile Certification

Industry Keywords

Financial ServicesRisk and Control AssessmentsFinTechCorporate TrustOperational Excellence

About the role

Key responsibilities & impact

Collaborate with stakeholders to define business requirements and align with regulatory and compliance standards
Interview process SMEs, process owners, and Division managers to understand existing processes
Assess risks, gaps, and control weaknesses and escalate risk-related issues
Design, implement, maintain, and enhance internal controls
Document and map current-state business processes using spreadsheets, Microsoft Visio, and BPMN
Facilitate future-state process design and maintain documentation according to governance procedures
Drive continuous improvement initiatives using process improvement and operational excellence best practices
Support change management, communication, training, and implementation of process changes
Champion process excellence by reducing costs, cycle time, errors, and risk
Manage and formulate business opportunities in long-term planning, including business cases and implementation of initiatives
Develop and monitor KPIs/KRIs and other operational metrics
Execute process re-engineering projects across multiple Institutional Services business lines
Adhere to risk, regulatory, and internal control standards and implement audit and regulatory findings
Complete other related duties as assigned

Requirements

What you’ll need

Bachelor’s degree and a minimum of 7 years’ relevant work experience, or a combined minimum of 11 years’ higher education and/or work experience in lieu of a degree, including a minimum of 7 years’ relevant work experience
Ability to document processes accurately and in detail using BPMN 2.0
5 years of financial services experience
Six Sigma Black Belt, Lean Certified, or Agile certification
Strong verbal and written communication skills
Strong analytical and problem-solving skills
Experience handling multiple tasks and working under time constraints
Strong design and systems thinking skills
Preferred: bachelor’s degree in technical, finance, or business discipline
Preferred: minimum of 8 years’ process improvement experience
FinTech or Corporate Trust experience preferred
Experience with risk management practices, including Risk and Control Assessments, preferred
Self-motivated, well-organized, and detail-oriented
Proven success scaling process design practices across large, complex organizations
AI prompt engineering experience preferred

Benefits

Comp & perks

Medical benefits
Retirement benefits
Forty hours of paid volunteer time each year
Support for growth and development of team members