Program Manager I – Idea to Implementation

M&T Bank

Program Manager leading M&T Bank’s Idea to Implementation readiness framework and enterprise delivery. Managing product strategy, stakeholders, vendors, risk, and customer outcomes.

Posted 8/9/2026full-timeWilmington • District of Columbia, Maryland, New York, Vermont • 🇺🇸 United StatesSeniorLead💰 $118,200 - $197,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management, including strategy development, stakeholder engagement, and change management. Proven ability to lead teams, manage vendor relationships, and ensure compliance with regulatory standards.

Highest-signal resume keywords

Product Management MethodologyStakeholder EngagementChange ManagementProject Management ExperienceVendor Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProduct VisionRoadmap DevelopmentCustomer ResearchMeasurement StrategiesRisk MitigationPerformance MonitoringConsultative ApproachCompliance StandardsTeam Leadership

Soft Skills

Strong Communication SkillsNegotiationInfluenceProblem-SolvingInterpersonal Skills

Tools & Technologies

Computer ProficiencySoftware Proficiency

Industry Keywords

Idea to Implementation (I2I)Customer SatisfactionValue RealizationEngagement ManagementInternal Control Standards

About the role

Key responsibilities & impact

Own and manage the Idea to Implementation (I2I) readiness framework as a product manager and engagement manager
Lead I2I product management, including product vision, strategy, roadmap, customer research, and continuous improvement
Drive product delivery through vendor management and partner engagement
Design and maintain measurement strategies for adoption, utilization, customer satisfaction, and value realization
Lead stakeholder engagement with senior leaders, business partners, and delivery teams
Define and enforce standards, processes, and ways of working
Drive adoption through change management, enablement, measurement, and influence
Lead I2I customer management and enterprise delivery
Build customer forecasts and scope engagements using a consultative approach
Align supporting resources, establish roles and responsibilities, monitor performance, and resolve blockers
Address engagement issues and implement approved risk-mitigation actions and workarounds
Build team cohesiveness through leading, mentoring, training, and motivating
Maintain compliance with risk, regulatory, and internal control standards
Identify risk-related issues requiring escalation
Complete other related duties as assigned
Exercise managerial authority over staffing, appraisals, promotions, salary recommendations, performance management, and terminations

Requirements

What you’ll need

Bachelor’s degree and a minimum of 8 years’ proven project management experience, OR in lieu of a degree, a combined minimum of 12 years’ higher education and/or work experience, including a minimum of 8 years’ proven project management experience
Computer and software proficiency
Strong knowledge of product management methodology
Strong verbal and written communication skills, including negotiation, influence, and consensus-building
Experience communicating initiative status to executive management
Excellent problem-solving skills
Ability to work independently and as part of a team
Ability to handle multiple tasks and work under time constraints
Ability to function professionally with clients, leadership, and peers
Strong interpersonal skills for internal and external business partner relationships
Ability to build mutual trust and encourage respect
Openness to diverse points of view
Vendor team supervisory/managerial responsibility
Ability to work onsite four days per week at a designated M&T Bank regional office
Must reside within a reasonable commuting distance of an eligible regional office

Benefits

Comp & perks

Medical benefits
Retirement benefits
Forty hours of paid volunteer time each year
Competitive, market-informed pay