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M&T Bank

Pipeline Teller

M&T Bank

Teller role focusing on customer experience through financial transactions and lobby management at M&T Bank branches. Engage with customers, educate on digital self-service, and resolve account issues effectively.

Posted 7/17/2026full-timeLaurel • Maryland • 🇺🇸 United StatesJunior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in enhancing customer experience through digital engagement and effective lobby management, while ensuring accurate processing of financial transactions and adherence to customer service standards.

Highest-signal resume keywords
Customer Service ExperienceVerbal Communication SkillsInterpersonal SkillsTime Management SkillsBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Exceptional Customer ServiceWell-OrganizedPrioritization Skills
Tools & Technologies
Internet User-Level Technology
Industry Keywords
Digital EngagementLobby ManagementFinancial TransactionsCustomer Service StandardsSelf-Service Opportunities

About the role

Key responsibilities & impact
  • Specializes in branch customer experience through digital engagement and lobby management
  • Processes a variety of financial transactions accurately and efficiently
  • Adhere to established customer service standards
  • Educate customers through digital demonstrations and identify self-service opportunities
  • Actively engage in lobby management and meet/greet customers
  • Take ownership of escalated account service issues until resolution
  • Complete branch-related operational activities as appropriate
  • Promote an environment that supports belonging and reflects the company brand

Requirements

What you’ll need
  • High school diploma or equivalent (GED)
  • Minimum of 6 months customer service experience
  • Proven verbal communication skills
  • Proven interpersonal skills
  • Proven ability to demonstrate exceptional customer service
  • Well-organized
  • Proven time management skills
  • Proven prioritization skills
  • Proficient with internet user-level technology
  • Bilingual based on branch needs (preferred)

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Paid volunteer time
  • Competitive benefits