ICS Relationship Manager I – Retirement Services

M&T Bank

Relationship Manager overseeing institutional client accounts for M&T Bank. Provide administration support and client services while minimizing risk in a collaborative environment.

Posted 6/10/2026full-timeBuffalo • New York • 🇺🇸 United StatesJunior💰 $54,100 - $90,100 per yearWebsite

About the role

Key responsibilities & impact

Provides relationship management oversight of assigned institutional client accounts.
Working in a team environment, provides account specific administration support and client service tasks to support the business.
Submit activity for processing in a timely and accurate manner and based on client directives.
Respond to and/or annotate compliance reports as directed by more experienced Relationship Managers.
Submit annual account reviews for assigned accounts in a timely manner or as directed.
Serve as primary/secondary contact for assigned/coverage team accounts as well as retirement plan participants and pensioners.
Resolve basic matters and inquiries, adhering to established Division, client and alliance service standards.
Maintain client communications on regulatory, legal, accounting and trust matters.
Complete client billing and resolve aged receivables for client accounts; work with more experienced Relationship Managers as needed.
Remain current on industry trends and regulatory items.

Requirements

What you’ll need

Bachelor's degree and a minimum of 1 year relevant experience, OR in lieu of a degree, A combined minimum of 5 years’ higher education and/or work experience, including a minimum of 1 year relevant experience
Strong level of proficiency in use of personal computers and pertinent word processing and spreadsheet software
Detail-oriented
Excellent customer service skills
Excellent verbal and written communication skills
Proven organizational skills
Proven problem-solving skills
Strong decision-making skills

Benefits

Comp & perks

Health insurance
Retirement plans
Paid volunteer time

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account administrationclient servicecompliance reportingclient billingreceivables management

Soft Skills

customer serviceverbal communicationwritten communicationorganizational skillsproblem-solvingdecision-makingdetail-oriented

Certifications

Bachelor's degree