Division Business Partner, Customer Experience – The Way We Work Enablement

M&T Bank

Division Business Partner serving as a strategic partner for M&T Bank's Customer Experience initiatives. Leading change management and fostering collaboration with senior leaders across divisions.

Posted 6/10/2026full-timeWilmington • Connecticut, Maryland, Massachusetts, New York • 🇺🇸 United StatesMid-LevelSenior💰 $98,500 - $164,100 per yearWebsite

About the role

Key responsibilities & impact

Serve as a strategic partner to a senior leader and leadership team within a major division.
Identify opportunities to leverage CX & The Way We Work capabilities.
Lead the division’s adoption of The Way We Work mindsets and practices.
Develop a deep understanding of the division’s strategy and operating environment.
Create and own a divisional roadmap focused on opportunities for value creation.

Requirements

What you’ll need

Bachelor's degree and a minimum of 4 years’ proven project management experience, or in lieu of a degree, a combined minimum of 8 years’ higher education and/or work experience, including a minimum of 4 years’ project management experience.
Proficiency with personal computers as well as pertinent software packages.
Demonstrated experience building trusted relationships with senior leaders.
Strong communication, analytical, and problem-solving skills.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid volunteer time
Opportunities for professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project management

Soft Skills

communicationanalyticalproblem-solvingrelationship building