Client Engagement Program Manager

M&T Bank

Client Engagement Program Manager at M&T Bank, responsible for designing and executing the client engagement program. Collaborating across business lines to ensure integrated client experiences.

Posted 6/2/2026full-timeBoston • Maryland, Massachusetts, New York • 🇺🇸 United StatesSeniorLead💰 $124,700 - $207,800 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

program managementstrategic planningdata analysisrisk managementcompliancegovernanceclient engagementperformance trackingaudit remediation

Soft Skills

interpersonal skillscommunication skillsinfluencingcollaborationorganizational disciplinementoringsynthesis of complex informationstrategic alignment

Tools & Technologies

Microsoft OfficeWordExcelPowerPointProjectVisioOutlook

Industry Keywords

cross-functional programsclient relationshipsenterprise initiativesrisk appetiteregulatory standardsmatrixed environmentclient experience

About the role

Key responsibilities & impact

Lead the end-to-end design and management of the enterprise client engagement program defining strategy, setting objectives, and overseeing execution
Develop a comprehensive understanding of key client relationships and their networks to align bank solutions, resources, and expertise
Collaborate with client-relationship business lines (Commercial, Wealth, Retail, etc.) and corporate functions including marketing, PR, and community teams to ensure a cohesive, organization-wide engagement approach
Partner with Regional Presidents, Chief of Staff, and market activation peers to align enterprise initiatives with market-level execution
Convene cross-functional teams (including Charitable Foundation, Office of the CEO, and CRA) to plan and deliver integrated engagement events, sponsorships, and forums
Bridge the connection between executive engagement and main client contacts
Continuously eliminate silos across business lines to create a seamless holistic client experience and increase cross-functional collaboration
Translate enterprise engagement priorities into actionable playbooks, roadmaps, and toolkits for market teams
Leverage quantitative and qualitative insights to inform program evolution, adjust strategy, and drive continuous improvement
Maintain ongoing tracking and reporting on program performance, outcomes, ROI, and opportunities for enhancement
Act as a central liaison between internal stakeholders and capabilities teams to ensure coordinated engagement planning and execution
Mentor and support internal teams on best practices in client engagement, program governance, and strategic alignment
Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite
Ensure client engagement programs and activities align with compliance, regulatory, and governance expectations
Identify risk-related issues needing escalation to management
Maintain internal control standards, including timely completion of internal and external audit remediation items

Requirements

What you’ll need

Bachelor’s degree and a minimum of 7 years of relevant work experience, or a combined minimum of 11 years of higher education and/or work experience
Demonstrated experience managing complex, cross-functional programs in a fast-paced, matrixed environment
Strong interpersonal, verbal, and written communication skills with the ability to influence and partner effectively at senior leadership levels
Proven ability to synthesize complex information and translate strategy into actionable programs
High level of organizational discipline with the ability to manage multiple initiatives concurrently
Proficiency with Microsoft Office or equivalent tools (Word, Excel, PowerPoint, Project, Visio, Outlook)

Benefits

Comp & perks

Medical and retirement benefits
Forty hours of paid volunteer time each year