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Banking Services Operations Associate IV – Consumer Payments, Maintenance
M&T BankCompletes research and analysis to resolve consumer payments and payoff processing for M&T Bank. Escalates complex servicing issues and maintains various systems for consumer and mortgage products.
About the role
Key responsibilities & impact- Completes research and analysis to resolve consumer payments and payoff processing exceptions and out-of-balance conditions.
- Serves as escalation point on complex servicing issues within the unit.
- Responsible for multiple systems and product lines for consumer and mortgage products on the system.
- Participates in offshore vendor oversight.
- Complete complex data entry and system updates, analysis, interpretation and validation for consumer payments and payoff processing, consumer and mortgage maintenance, consumer exception payment processing, and dealer payoffs.
- Complete non-standardized document review and validation as well as intermediate document preparation related to consumer and mortgage maintenance, consumer exception payment processing and dealer payoffs.
- Respond to or initiate non-standardized requests related to consumer and mortgage maintenance, consumer exception payment processing and dealer payoffs.
- Complete high-complexity level non-standardized research related to maintenance, processing and payoffs for these products.
- Complete intermediate level analysis and reconciliation related to escalated maintenance, processing and payoff issues.
- Complete non-standardized exception processing for these products.
- Contact internal business partners, external customers and vendors as required to complete assigned responsibilities.
- Complete daily quality review and provide feedback for processing and tasks completed by the offshore team.
- Ensure activities comply with applicable laws and regulations.
Requirements
What you’ll need- Associate's degree and a minimum of 1 year’s general work experience, or in lieu of degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year’s general work experience
- Proven internal and external customer service experience
- Strong mathematical skills
- Accounting and/or banking industry experience
- Proficiency with personal computers as well as pertinent spreadsheet and word processing software
- Demonstrated excellent verbal and written communication skills
- Demonstrated complex problem-solving skills.
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Bonuses
- Paid volunteer time
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrydata analysisdocument reviewexception processingreconciliationresearchvalidationinterpretationcomplex problem-solvingmathematical skills
Soft Skills
customer servicecommunicationfeedbackescalationcollaboration
Certifications
Associate's degree