Commercial Card Implementation – Operations Leader

M&T Bank

Leads strategy and execution for Commercial Card Implementation at M&T Bank. Oversees client onboarding, operational risk, and partners with cross-functional teams to enhance revenue and experiences.

Posted 5/14/2026full-timeRemote • Alabama • 🇺🇸 United StatesSenior💰 $128,900 - $214,900 per yearWebsite

About the role

Key responsibilities & impact

Leads end-to-end Commercial Card Implementation (CCI) strategy and execution
Overseeing client onboarding, pipeline acceleration, operational risk management
Participates in product and fintech launches
Serves as a cross-functional leader partnering with Sales, Product, Solution Delivery, Risk, and fintech partners to accelerate time to revenue and deliver scalable, high-quality client experiences
Lead complex and high-value client implementations, including structured kickoff calls, site visits, and end-to-end onboarding
Oversee delivery of platform and technical installs (e.g., Online Client Facing program management platforms, Payables Automation platforms, QuickBooks integrations)
Ensure consistent, high-quality onboarding experiences that drive adoption and satisfaction
Partner with Product Management to operationalize new and enhanced products
Maintain deep platform expertise to support delivery and reduce dependency on Product teams
Actively manage pipeline pull-through with Sales to resolve stalled or complex deals
Drive reductions in documentation and credit cycle times
Own operational risk management across CCI with strong controls and governance
Lead audit engagements, targeting at minimum, “effective” ratings across all functions
Maintain high service levels for assigned high-value clients

Requirements

What you’ll need

Bachelor’s degree and a minimum of 7 year relevant experience, OR lieu of a degree, A combined minimum of 11 years higher education and/or work experience including 3 years relevant experience
9 years supervisory/operations experience

Benefits

Comp & perks

Health insurance
Retirement plans
Forty hours of paid volunteer time each year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Commercial Card Implementationclient onboardingoperational risk managementproduct launchesfintech launchesprogram managementPayables AutomationQuickBooks integrationspipeline managementaudit engagements

Soft Skills

cross-functional leadershipclient experience managementproblem-solvingcommunicationteam collaborationoperational excellencerisk managementservice level managementstakeholder engagementstrategic planning