Senior Commercial Implementation Specialist

M&T Bank

Senior Specialist responsible for Treasury Management implementation, assisting clients and partners at M&T Bank. Ensuring accuracy and compliance in service requests and agreements.

Posted 5/13/2026full-timeBuffalo • New York • 🇺🇸 United StatesSenior💰 $26 - $43 per hourWebsite

About the role

Key responsibilities & impact

Responsible for end-to-end implementation and fulfillment of Treasury Management (TM) Services utilizing various systems
Work closely with clients and business partners as required
Ownership of TM Service request set ups received from TM Sales representatives and/or clients
Proficiency in TM Implementation and TM Fulfillment processes and procedures
Conduct research for requests and respond to internal business partners
Ensure accuracy of Treasury Management service setup
Prepare, distribute, validate, and collect legal agreements and client signatures
Monitor TM Now work queue and assigned orders to avoid stalled or inactive requests
Ability to independently research and resolve issues regarding implementation and fulfillment
Attend regularly scheduled departmental training calls to maintain current knowledge of procedures
Establish and maintain strong relationships with internal business partners
Communicate and collaborate effectively with other departments in the Bank

Requirements

What you’ll need

Bachelor’s degree or Associates degree
Minimum of 3 years of work experience in Financial/Banking, Customer Service, or related industry
Excellent attention to detail
Excellent verbal and written communication skills
Ability to take initiative to work independently and as a team member
Self-motivated, well-organized individual
Strong interpersonal skills necessary for business partner relationships within and outside organization
Ability to work in a team environment
Ability to work in multiple system applications

Benefits

Comp & perks

Health insurance
401(k) matching
Paid volunteer time (40 hours per year)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Treasury Management ServicesTM ImplementationTM Fulfillmentlegal agreements preparationservice setup accuracyissue resolutionresearch skills

Soft Skills

attention to detailverbal communicationwritten communicationinitiativeself-motivationorganizationinterpersonal skillsteamworkcollaboration

Certifications

Bachelor’s degreeAssociates degree