Münzenversandhaus Reppa GmbH

Inbound Customer Service Representative

Münzenversandhaus Reppa GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Pirmasens • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • Handling customer correspondence by phone and in writing, including email and WhatsApp
  • General customer service administration (account clarification, complaint handling, developing individual solutions)
  • Advising and supporting our customers
  • Actively contributing to customer retention for our company

Requirements

  • A completed commercial/business vocational training or equivalent is an advantage; career changers are welcome
  • You demonstrate strong customer-oriented thinking, communication skills, and negotiation ability
  • You have experience in commercial administrative work and are proficient with common MS Office applications
  • You are flexible, outgoing, and maintain composure and clear-headedness in stressful situations
Benefits
  • Varied responsibilities in an innovative family-owned company in the coin trade
  • Working hours according to duty schedule: Mon–Thu (08:00–20:00) and Fri (08:00–19:00), with the option to work from home
  • Genuine team spirit and collegial cooperation from staff to management
  • Good development opportunities due to strong growth
  • Employer contribution to retirement provision
  • Health support via a fitness subsidy, company health insurance, and the option of JobRad (company bike leasing)
  • Benefits program with exclusive conditions from well-known manufacturers and brands, plus employee discounts
  • Regular employee and team events as well as individual training opportunities
  • Free coffee, complimentary fruit, free company parking
  • Attractive, performance-based pay

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer service administrationcomplaint handlingcommercial administrative work
Soft skills
customer-oriented thinkingcommunication skillsnegotiation abilityflexibilityoutgoing personalitycomposureclear-headedness
Certifications
commercial vocational training