Relationship Manager

Mêntore

Gerente de Relacionamento na MENTORE, gerenciada contas corporativas e desenvolvendo campanhas para RH. Foco em relacionamento e expansão de contratos a nível nacional.

Posted 7/6/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic account management and B2B relationship management, with a focus on client retention and risk management. Proficient in analyzing portfolio performance and enhancing customer journeys through effective communication and collaboration.

Highest-signal resume keywords

Strategic Account ManagementB2B Relationship ManagementCustomer SuccessRisk ManagementHuman Resources Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Communication SkillsAnalytical ProfileExecutive PresenceNegotiation Skills

Industry Keywords

PayrollContract RetentionChurn ControlPortfolio Performance IndicatorsCorporate EventsTrade Shows

About the role

Key responsibilities & impact

Provide consultative management of major national accounts, conducting on-site visits and virtual meetings focused on contract retention, renewal, and expansion.
Develop campaigns, initiatives, and commercial projects specifically targeted at clients' Payroll and Human Resources (HR) departments.
Identify portfolio risks from data and reports, acting proactively and collaborating with internal teams to ensure retention (churn control).
Monitor the customer journey end-to-end, analyze portfolio performance indicators, and propose continuous improvements.
Serve as the client's primary point of contact within our company, ensuring deadlines are met and requests are resolved promptly.
Actively participate in organizing and attending corporate events, trade shows, and company celebrations, strengthening the brand's institutional relationship with partners.

Requirements

What you’ll need

Strong background in strategic account management (Key Accounts), large-scale B2B relationship management, or corporate Customer Success.
Willingness and availability to travel to different regions of the country for client visits and in-person events.
Previous experience working with clients/partners in Human Resources (HR) or Payroll.
Analytical profile for risk management, excellent communication skills, executive presence, and the ability to navigate complex negotiations.

Benefits

Comp & perks

Meal allowance and flexible food benefits.
Health and dental insurance.
Life insurance.
Fuel allowance.