Systems Analyst – Support and Projects

LYNX PROCESS

Systems Analyst supporting corporate systems and project implementations at LYNX. Responsible for technical support and client interaction in technology optimization and project execution.

Posted 7/8/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureJavaScriptPythonSQL

About the role

Key responsibilities & impact

Provide technical support and assistance to clients by analyzing and resolving incidents.
Investigate issues in applications, integrations, and databases.
Log, track, and prioritize support tickets, ensuring SLA compliance.
Identify root causes of issues and propose corrective and preventive actions.
Support onboarding of new clients, modules, and features.
Perform system configurations, parameterizations, and validations.
Gather requirements from clients for minor enhancements and improvements.
Prepare functional and technical documentation.
Support user acceptance testing and validation of new features.
Act as a liaison between clients and the development team.
Monitor project execution, tracking schedules and deliverables.
Deliver system training and presentations to users when required.
Contribute to continuous improvement of support and implementation processes.

Requirements

What you’ll need

Bachelor’s degree completed or in progress in Computer Science, Information Systems, Software Engineering, Computer Engineering, or related fields.
Experience providing support for enterprise systems.
Proficiency in SQL for queries and data analysis.
Knowledge of REST APIs and system integrations.
Strong problem-analysis and investigative skills.
Good verbal and written communication skills.
Organized with the ability to manage multiple tasks simultaneously.
Experience with ticketing and activity-tracking tools.
Experience with enterprise system implementations (plus).
Knowledge of SQL Server databases (plus).
Experience with integrations using APIs (plus).
Familiarity with software development (C#, JavaScript, Python, or similar) (plus).
Knowledge of industrial, logistics, or mining business processes (plus).
Experience with agile methodologies (Scrum or Kanban) (plus).
Familiarity with tools such as Azure DevOps, Jira, Git, or similar (plus).
Technical English for reading documentation (plus).

Benefits

Comp & perks

Competitive compensation;
Cost-sharing health plan;
Cost-sharing dental plan;
Meal and/or food allowance with no payroll deduction;
Transportation allowance or company-provided transport;
Life insurance;
Gympass;
Vitta (health and wellness);
Partnerships with educational institutions offering discounts for employees and dependents;
Discounts at partner stores and services;
Ongoing professional development;
Collaborative work environment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLSystem IntegrationsSoftware DevelopmentData AnalysisSystem ConfigurationUser Acceptance TestingFunctional DocumentationTechnical DocumentationIncident ResolutionRequirements Gathering

Soft Skills

Problem-AnalysisVerbal CommunicationWritten CommunicationOrganizational SkillsMulti-Tasking