Sales & Relationship Specialist – Retention & Expansion

LWSA

Sales Specialist focusing on e-commerce and logistics growth in Brazil through Melhor Envio. Engaging with clients and enhancing brand presence in the platform Tray.

Posted 5/21/2026full-timeMarília • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for the revenue generated by the Melhor Envio operation within the Tray merchant base;
Monitor adoption, usage and revenue metrics;
Identify growth opportunities within the active base and propose initiatives to pursue them;
Manage relationships with merchants who already use Melhor Envio to drive retention, expand usage and resolve critical issues;
Actively engage merchants who are not yet using the tool to activate this portfolio;
Serve as the operational and strategic bridge between Tray and Melhor Envio;
Participate in both brands' ceremonies and translate the contexts of the different products so both operations remain aligned;
Build the operation playbook: how to prospect, how to retain, how to measure, how to scale;
Structure processes, materials and cadences that allow, at the right time, the formation of a team focused on this initiative;
Document learnings and turn them into operational standards.

Requirements

What you’ll need

4 to 6 years of experience in e-commerce, B2B SaaS, marketplace or logistics — with at least one role in Sales or Partnerships;
Bachelor's degree in a related field;
Experience in a platform environment (merchant, seller or channel partner);
Ability to conduct commercial and relationship conversations with portfolio clients (from small merchants to mid-market);
Ability to read and work with data — analyze reports and identify challenges and opportunities;
Experience structuring and executing sales processes with autonomy and technical expertise.

Benefits

Comp & perks

Health insurance;
Dental insurance;
Meal allowance / food allowance (VR/VA);
Childcare assistance;
Life insurance;
Profit-sharing program (PPR);
Day off during your birthday month;
Life insurance;
Wellhub;
Férias&Co (travel benefit);
6-month maternity leave and 20-day paternity leave;
Flexible working hours;
Partnerships with various establishments and institutions in education, health, leisure, entertainment, and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysissales process executionrevenue metrics monitoringrelationship managemente-commerceB2B SaaSmarketplacelogisticscommercial conversationoperational standards documentation

Soft Skills

strategic thinkingproblem solvingcommunicationteam collaborationinitiativeautonomyclient engagementadaptabilityprocess structuringlearning documentation

Certifications

Bachelor's degree