Systems Administrator I

LWSA

Administrator of Systems at Octadesk providing first-level incident support. Focused on maintaining server stability and responding to client requests in a 24/7 environment.

Posted 4/27/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ApacheGrafanaMySQLNGINXPHPPostgres

About the role

Key responsibilities & impact

Provide first-level incident support;
Respond to and handle requests from customers and internal teams;
Open PRBs (Problem Reports) for the responsible teams;
Execute planned changes to maintain system stability;
Monitor events to anticipate potential incidents in the environment;
Improve team documentation;
Provide support to service teams.

Requirements

What you’ll need

Experience with server technologies such as Apache, Varnish, Nginx, and PHP-FPM;
Knowledge of Windows web servers (IIS);
Familiarity with MySQL and PostgreSQL databases;
Experience with backup tools;
Knowledge of virtualization technologies;
Skills in load balancing practices and monitoring tools such as Zabbix and Grafana;
Analytical skills to help identify recurring incidents and root causes;
Knowledge of Artificial Intelligence (e.g., Gemini);
Knowledge of ITIL;
Availability to work 24/7, including weekends and nights/overnight shifts;

Benefits

Comp & perks

🍽️ Meal allowance through a flexible benefits program;
🚍 Transportation allowance;
🍼 Childcare assistance;
🏋️‍♀️ Well Hub;
📝 Pipo Saúde – Support for scheduling appointments, reimbursements, and more;
📝 Alphafitness – Partnership focused on mind and body care;
🩺 Medical assistance (national plan 100% covered by the company);
🦷 Dental assistance (national plan 100% covered by the company);
📚 Educational partnerships;
🎂 Birthday day off;
🏖️ Vacation & Co.;
💛 Life insurance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ApacheVarnishNginxPHP-FPMWindows web serversMySQLPostgreSQLbackup toolsvirtualization technologiesload balancing

Soft Skills

analytical skillsincident responsecustomer supportteam collaborationdocumentation improvement