LWSA

Junior Support Analyst

LWSA

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Junior

About the role

  • Provide customer support through the company’s service channels (phone, WhatsApp and tickets) for LWSA products and related processes.
  • Receive and analyze customer requests, resolving them immediately when possible and/or documenting and escalating to the team responsible for the solution.
  • Keep customers informed of the status of their requests in the ticketing system.
  • Promptly and accurately handle customer requests, recording and resolving tickets according to technical procedures.
  • Interact with other support specialists to resolve, process and follow up on customer requests.
  • Propose improvements, training and/or documentation for corrections.
  • Assist coordination with the generation of KPIs and management of critical tickets.

Requirements

  • Knowledge of best practices in customer service.
  • Degree completed or in progress in Communication, Business Administration, Systems Analysis and Development, or related fields.
  • Maturity to work in a team and to provide courteous, high-quality customer service.
  • Proactive, organized, punctual, and able to adapt to a dynamic work environment.
  • Negotiation skills to manage deadlines and deliverables assertively.
  • Knowledge of processes and procedures for using customer service and relationship systems, CRM, e‑commerce and marketplace platforms, or other corporate software.
  • Knowledge of e‑commerce operations is desirable.
Benefits
  • Medical insurance
  • Dental insurance
  • Transportation allowance or free parking
  • Free shuttle service from João Dias terminal to Locaweb
  • Meal/Food allowance
  • Childcare assistance
  • Life insurance
  • Gympass
  • Férias & Co.
  • Unlimited coffee
  • On-site massage and workplace exercise classes
  • Relaxation room with TV, pool table, card games, table tennis, video games, and beanbags
  • Day off
  • Annual profit-sharing bonus (PPR)
  • Quality of life and wellness program
  • Partnerships with educational and leisure institutions
  • Complimentary offerings of our products
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service best practicesticketing system proceduresKPI generatione-commerce operationsCRM systemsrelationship management systems
Soft Skills
teamworkcourteous customer serviceproactiveorganizational skillspunctualityadaptabilitynegotiation skills