LWSA

Junior Infrastructure Analyst

LWSA

full-time

Posted on:

Location Type: Hybrid

Location: Brasil

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Job Level

Junior

About the role

  • Respond to employee support tickets
  • Provide VIP support
  • Manage printing/print services
  • Manage corporate mobile lines
  • Maintain meeting room checklists
  • Support events (auditorium, etc.)
  • Perform employee onboarding and offboarding

Requirements

  • Knowledge of ticketing/service desk tools (ServiceNow or similar)
  • Knowledge of configuring and installing equipment (laptops, desktops, monitors, peripherals)
  • Root cause analysis
Benefits
  • 🏥 Health insurance
  • 🦷 Dental insurance
  • 🚋 Transportation voucher or free parking
  • 🚍 Free shuttle service from João Dias terminal to Locaweb
  • 🥘 Meal/food allowance
  • 👶 Childcare assistance
  • 🤗 Life insurance
  • 🏋️‍♀️ Gympass membership
  • ✈ Vacation & related benefits
  • ☕ Unlimited coffee
  • 💆‍♀️ On-site massage and workplace exercise sessions
  • 🎮 Relaxation room with TV, pool table, card games, table tennis, video games and bean bags
  • 🏖️ Day off
  • 💸 Annual performance bonus (PPR)
  • 🍃 Quality of Life and well-being program
  • 📚 Partnerships with educational and leisure institutions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
root cause analysisconfiguring equipmentinstalling equipmentsupporting eventsemployee onboardingemployee offboarding
Soft Skills
customer supportproblem solvingcommunication