LWSA

Executive Customer Success Manager

LWSA

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Lead, develop and engage the Customer Success team.
  • Define and execute the Customer Success strategy, aligned with the company’s and clients’ business objectives.
  • Act as the strategic escalation point for key clients, leading complex negotiations and managing expectations.
  • Ensure high levels of satisfaction, retention and revenue expansion.
  • Monitor performance indicators.
  • Work cross-functionally with Sales, Product, Technology, Marketing and Support to ensure an end-to-end experience.
  • Influence the product roadmap based on enterprise customer needs and feedback.
  • Establish processes, rituals and governance for the customer journey.

Requirements

  • Strong experience in Customer Success, preferably in technology, SaaS or e-commerce platform companies.
  • Proven experience with enterprise clients and management of strategic accounts.
  • Previous experience leading Customer Success teams or related areas.
  • Strong ability to build relationships with C-level executives and senior stakeholders.
  • Strategic business vision with a data-driven, results-oriented approach.
  • Knowledge of Customer Success metrics and best practices.
  • Excellent communication, negotiation and influencing skills.
Benefits
  • Health insurance
  • Dental insurance
  • Free shuttle service from João Dias terminal to Locaweb
  • Meal/Food allowance
  • Childcare assistance
  • Life insurance
  • WellHub
  • Férias & Co
  • Unlimited coffee (free coffee stations)
  • On-site massage and workplace exercise classes
  • Extended maternity and paternity leave
  • Relaxation room with TV, pool table, card games, table tennis, video games and bean bags
  • Day off
  • Annual performance bonus (PPR)
  • Wellness and quality of life program
  • Partnerships with educational and leisure institutions
  • Complimentary product offerings
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessSaaSe-commerceCustomer Success metricsstrategic account management
Soft Skills
leadershiprelationship buildingcommunicationnegotiationinfluencingstrategic visiondata-driven approachresults-oriented