Young Apprentice - Customer Success
LWSA
internship
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Entry Level
About the role
- Support the Customer Success (CS) team with operational routines, ensuring our processes run efficiently.
- Assist with updating and organizing customer data in our CRM.
- Help monitor customer health metrics (Health Score).
- Handle first contact or triage for simple customer requests via phone, chat, or email.
- Participate in training on the Octadesk platform and Customer Success methodologies.
- Help organize onboarding (welcome) materials for new customers.
- Support the revenue team with requests as needed.
Requirements
- Currently enrolled in or have completed high school.
- Good written and verbal communication (you will speak with the team and, occasionally, with customers).
- Basic knowledge of Microsoft Office or Google Workspace (especially Excel/Sheets).
- Comfort with and interest in technology and the internet.
Benefits
- Meal voucher through a flexible benefits program;
- Home office/commuting allowance;
- Childcare assistance;
- Well Hub;
- Pipo Saúde - support with appointment scheduling, reimbursements, and more;
- Alphafitness - partnership focused on mind and body care;
- Medical assistance (healthcare);
- Dental assistance (national plan 100% covered by the company);
- Educational partnerships;
- Birthday day off;
- Férias & Co (vacation benefits);
- Life insurance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRMMicrosoft OfficeGoogle WorkspaceExcelSheets
Soft skills
written communicationverbal communicationcustomer serviceorganizational skillsteam collaboration