LWSA

Technical Support Assistant

LWSA

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • Provide technical support to customers, guiding them on platform configurations and functionalities.
  • Technically analyze potential issues with features, platform resource configurations, or integrations with third parties.
  • Assist merchants in resolving challenges related to the delivery of their shipments.
  • Ensure the quality of technical support provided and customer satisfaction.

Requirements

  • High school diploma or currently enrolled in a university program.
  • Experience in customer service, particularly digital/online support.
  • Strong verbal and written communication skills.
  • Analytical mindset with strong attention to detail.
  • Proactive and solution-oriented.
  • Empathetic and courteous.
  • Able to multitask and highly organized.
  • Team player with a collaborative spirit.
  • Sense of urgency and ability to prioritize.
  • Experience in logistics and/or e-commerce companies.
  • Experience with Google Workspace tools.
Benefits
  • Health insurance.
  • Dental insurance.
  • Meal and/or food allowance.
  • Transportation voucher.
  • Childcare assistance.
  • Life insurance.
  • Profit-sharing program (PPR).
  • Birthday day off.
  • Férias&Co (travel benefit).
  • 6-month maternity leave and 20-day paternity leave.
  • Flexible working hours.
  • Partnerships with various establishments and institutions in education, health, leisure, entertainment, and more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
strong verbal communicationstrong written communicationanalytical mindsetattention to detailproactivesolution-orientedempatheticcourteousmultitaskinghighly organized
Certifications
high school diplomacurrently enrolled in a university program