Administrative Assistant – Customer Operations Support
LUZA Group
contract
Posted on:
Location Type: Hybrid
Location: Lisboa • Portugal
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About the role
- Direct administrative support to the sales management
- Management of the legal entity's office in Portugal (suppliers, maintenance, costs)
- Logistical and administrative support for local marketing activities
- Organising and scheduling meetings with clients
- Support for legal, regulatory and quality processes
- Handling and managing customer requests (phone, email, internal systems)
- Recording and tracking orders and service requests
- Coordination with technical teams and follow-up of dispatches
- Management of customer contracts and service levels (SLAs)
- Support in resolving complaints and incidents
- Liaison with carriers and tracking of shipments
- Production of operational reports and after-sales support
Requirements
- Bachelor's degree in Management, Business Administration or similar (relevant experience may be considered in lieu of a degree)
- 1 to 2 years' experience in administrative roles and/or customer support
- Experience with direct contact with clients and sales teams
- Good knowledge of Excel
- Experience with Oracle or similar ERP systems is a plus
Benefits
- Join a solid, growing company
- Role with real business impact
- Supportive, collaborative environment
- Opportunities for progression and continuous learning
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
administrative supportcustomer supportorder trackingservice level agreementslogistics managementcomplaint resolutionreport productionExcelOracleERP systems
Soft Skills
organizational skillscommunication skillsclient liaisonproblem-solvingcoordinationtime managementattention to detailteam collaborationcustomer relationship managementscheduling
Certifications
Bachelor's degree in ManagementBachelor's degree in Business Administration