Service Manager
LUZA Group
contract
Posted on:
Location Type: Hybrid
Location: Lisboa • 🇵🇹 Portugal
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudElasticSearchGrafanaJava
About the role
- Managing technical operations and projects.
- Coordinating technical teams.
- Ensuring service delivery in international projects.
- Status reporting and monitoring SLAs.
- Client management, meetings, and first point of contact for issue triage.
- Management and coordination of tasks within the Competence Center.
Requirements
- 5+ years of experience in IT operations and/or technical project management.
- Experience with multiple technology solutions (e.g., CRM, Billing, Order Management, Middleware).
- Jira and APM/log monitoring tools (Dynatrace, AppDynamics, Datadog, NewRelic, Elasticsearch, Grafana/Kibana).
- Cloud operations experience (Azure/AWS).
- Java troubleshooting and database fundamentals.
Benefits
- Important: Our company does not sponsor work visas or work permits. All applicants must have the legal right to work in the country where the position is based. Only candidates who meet the required qualifications and match the profile requested by our clients will be contacted.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT operationstechnical project managementJava troubleshootingdatabase fundamentals
Soft skills
client managementcoordinationstatus reportingissue triage