Client Implementation Director

Lumeris

Client Implementation Director at Lumeris leading implementations of an AI healthcare platform. Manage cross-functional teams and deliver strategic solutions while ensuring project success.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesLead💰 $113,800 - $154,525 per yearWebsite

Tech Stack

Tools & technologies

ServiceNowTableau

About the role

Key responsibilities & impact

Has functional ownership, provides strategic direction and influence, and ensures project team success across all implementations.
Helps coach, mentor, motivate, support, and develop team members across functions.
Fosters accountability and collaboration to ensure team member and overall team success.
Guides the creation of implementation models for clients and supports the development of technical solutions.
Oversees and/or guides implementations to successful conclusion, ensuring timeline, resourcing, and budget parameters are met.
Anticipates and balances the needs of multiple key partners by adapting in real time to align with demands and different situations.
Develops and maintains collaborative relationships with internal/external clients, vendors, and partners.
Effectively establishes priorities, communicates and guides program expectations, and provides program updates as appropriate.
Coordinates and collaborates cross-functionally on strategic development, operational planning, and implementation planning of the program to align with both Lumeris and client's vision and contractual delivery timelines.
Ensures continued alignment on initiative and implementation methodologies.
Oversees cross-functional project teams by providing direction, delegation, and removal of obstacles experienced by cross-functional project teams.
Coaches, mentors, and motivates program team members and client SMEs to ensure the strategic and operational goals of the implementation are met.
Reports/communicates deviations to program timeline and/or scope and facilitates discussions to achieve positive resolution.
Ensures established initiative documentation processes are adhered to.
Utilizes approved tools and processes to ensure maintenance and versioning of key deliverable templates, including development and maintenance of tracking mechanisms for efficient movement.
Ensures processes, systems, tools, and organizational resources are in place to initiate, plan, execute, and monitor programs, including guiding a successful transition to support and maintenance teams upon program close.
Responsible for ensuring Risk mitigation and Impediment resolution processes are being adhered to by project teams and escalates Risks and Impediments internally and with clients when deemed necessary.
Collaborates cross-functionally to identify and institute program management process improvements.
Supports team in learning new solutions and continuously improving the approach to implementation and the deliverables used to support implementation.
Meaningfully contributes to the success and standardization of the approach for transitioning from implementation to ongoing operations.

Requirements

What you’ll need

Bachelor's degree or equivalent
12+ years of related experience in a Project Management Office; Healthcare Management Consulting or an equivalent position in the Healthcare Industry or the knowledge, skills, and abilities to succeed in the role
Highly skilled at overseeing multiple large complex health plan programs or projects
Executive presence with excellent interpersonal, negotiating, influencing, facilitation, organizational, prioritization, judgment, and conflict resolution skills
Solid understanding of program management methodologies (e.g. Agile, Waterfall, Scrum, Six Sigma) with the proven ability to own and oversee multiple programs or projects at one time
Proven ability to apply business process methodologies and best practices to ambiguous and complex business and technical problems and create working solutions that enable success
High-caliber analytical, problem-solving, and critical thinking skills with the proven ability to identify, develop, communicate, implement, and impact process improvements and strategic initiatives
Top-notch collaboration skills with the ability to foster strategic relationships and partner with cross-functional teams
Excellent communication and presentation skills with the ability to bring people to a common understanding and reach consensus
Ability to set and foster strategic direction
Demonstrated ability to effectively guide, develop, motivate, and direct team members and internal/external partners to successfully achieve defined goals
Ability to identify and resolve impediments, mitigate risks, develop detailed timelines, perform resource allocations, and run internal and external meetings
Strong technical acumen with the ability to ensure that technical solutions, strategies, practices, and governance deliver business and customer value during implementation
Experience with Atlassian, Smartsheet, Salesforce, ServiceNow, and Tableau tools
Ability to travel 10-25% to client site and other locations as directed by the business need

Benefits

Comp & perks

Medical, Vision and Dental Plans
Tax-Advantage Savings Accounts (FSA & HSA)
Life Insurance and Disability Insurance
Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days)
Employee Assistance Program
401k with company match
Employee Resource Groups
Employee Discount Program
Learning and Development Opportunities
And much more...

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementAgileWaterfallScrumSix Sigmabusiness process methodologiesanalytical skillsproblem-solvingcritical thinkingresource allocation

Soft Skills

interpersonal skillsnegotiating skillsinfluencing skillsfacilitation skillsorganizational skillsprioritization skillsjudgmentconflict resolutioncollaboration skillscommunication skills