Front Line Support Consultant

Lumera

Front Line Support Consultant managing support tickets for clients using Pensions software applications. Problem solving and providing customer service via email, phone, and MS Teams.

Posted 6/13/2026full-timeBristol • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Manage and resolve support tickets ensuring clients receive first-rate customer service and technical support
Record and track all incidents and service requests reported using ticketing system
Triage, troubleshoot, prioritize and resolve incidents and service requests
Escalate incidents and service requests to subject matter experts
Chase tickets and keep all parties informed of progress
Provide support service in accordance with the Software Support Policy Document

Requirements

What you’ll need

Be able to work both independently and as part of a team
Be confident talking to external clients
Knowledge of SQL, Active directory Group policies, Microsoft Office including Office 365, Windows servers, previous support desk experience, ticketing systems experience – JIRA, knowledge base experience – Confluence would be advantageous, although training would be provided.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible working arrangements
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLActive DirectoryGroup PoliciesMicrosoft OfficeOffice 365Windows Serversupport desk experienceticketing systemsJIRAConfluence

Soft Skills

customer servicetechnical supporttroubleshootingprioritizationcommunicationteamworkindependenceclient interaction