Call Center Representative

Lucky Gaming

Part-time remote Call Center Representative at Lucky Lincoln Gaming. Responsible for troubleshooting gaming machine issues and assisting customers through technical support calls.

Posted 7/27/2026part-timeRemote • Illinois • 🇺🇸 United StatesSeniorLead💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing technical assistance and troubleshooting for gaming machines. Capable of multitasking and prioritizing tasks to support partners and field technicians efficiently.

Highest-signal resume keywords

Technical AssistanceCustomer Service SkillsCall Center ExperienceMultitasking AbilityCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsAttention to DetailAbility to Learn and Grow

Tools & Technologies

Multi-Line Telephone SystemTicketing SoftwareCall LogsDatabases

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Gaming MachinesTechnical SupportRemote Fix TicketsField TechniciansCall Center

About the role

Key responsibilities & impact

Provide technical assistance over the phone for our 240+ partners to troubleshoot gaming machine issues
Place and answer on average 50-65 phone calls a day to address needs, complaints, or other issues with service
Create, follow up on, and close tickets as required daily
Focus on increasing percentage of remote fix tickets relative to the total tickets
Prioritize and organize calls according to urgency
Supervise the route and status of field technicians and collectors to prioritize their daily schedule
Maintain and update call logs, call records and other important documentation
Ensure location owners feel supported and valued
Build relationships with location owners and other call center team members based on trust and reliability
Utilize relevant software, databases, scripts, multi-line application-based telephone system and application tools appropriately
Review and communicate low level alerts to the technician and collection team

Requirements

What you’ll need

Ability to multitask with minimal direction
Strong communication and interpersonal skills to interact with customers, peers, and managers
Attentive to detail with a passion to learn and grow
Ability to work from 11am - 9pm Saturday and Sunday
High school diploma or GED required
Must be at least 21 years of age
Great customer service skills
Excellent written and communication skills
Previous experience in a call center or customer-focused environment
Weekend and evening availability

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Lucky Gaming Website LinkedIn All Job Openings 51 - 200 employees 🎲 Gambling 🎮 Gaming Gambling
Gaming Lucky Gaming is a Brazil-based online gaming and betting platform that positions itself as a regulated, legally operating operator under Brazil's new betting law (approved 2024). The company emphasizes an innovative, optimized user experience, secure code and user-data protection, and states it is regularized with the Ministry of Finance—citing authorization Portaria SPA/MF nº 252/2025. Public details provided include its corporate name Lucky Gaming LTDA, CNPJ 56. 212. 040/0001-51, and an address in Picos, Piauí, Brazil. The company markets itself (in Portuguese) as a leading/"largest" operator and provides contact information locally. Call Center Representative Job not on LinkedIn 🔥 0 minutes ago 🌽 Illinois – Remote 💵 $20 / hour ⏱ Part Time 🟠 Senior 🔴 Lead 📞 Call Center Representative Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide technical assistance over the phone for our 240+ partners to troubleshoot gaming machine issues
Place and answer on average 50-65 phone calls a day to address needs, complaints, or other issues with service
Create, follow up on, and close tickets as required daily
Focus on increasing percentage of remote fix tickets relative to the total tickets
Prioritize and organize calls according to urgency
Supervise the route and status of field technicians and collectors to prioritize their daily schedule
Maintain and update call logs, call records and other important documentation
Ensure location owners feel supported and valued
Build relationships with location owners and other call center team members based on trust and reliability
Utilize relevant software, databases, scripts, multi-line application-based telephone system and application tools appropriately
Review and communicate low level alerts to the technician and collection team 🎯 Requirements
Ability to multitask with minimal direction
Strong communication and interpersonal skills to interact with customers, peers, and managers
Attentive to detail with a passion to learn and grow
Ability to work from 11am - 9pm Saturday and Sunday
High school diploma or GED required
Must be at least 21 years of age
Great customer service skills
Excellent written and communication skills
Previous experience in a call center or customer-focused environment
Weekend and evening availability Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Call Center Agent, Part Time 🕒 July 16 Spire Orthopedic Partners 1001 - 5000 🏥 Healthcare 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Call Center Agent registering new patients and assisting current patients at Spire Orthopedic Partners. Managing calls and data entry while ensuring high-quality customer service. 🇺🇸 United States – Remote 💵 $18 - $23 / hour ⏱ Part Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Virtual Call Center Agent – Bilingual, Spanish/English 🕒 July 9 Dynata 5001 - 10000 💼 Consulting 📣 Marketing ☁️ SaaS Website LinkedIn All Job Openings Join Dynata as a bilingual part-time telephone interviewer. Conducting surveys in Spanish and English to assist clients in making informed business decisions. 🇺🇸 United States – Remote 💵 $14 / hour 💰 $31.5M Debt Financing - Dynata on 2024-05 ⏱ Part Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Virtual Call Center Agent – Bilingual, Spanish/English 🕒 July 9 Dynata 5001 - 10000 💼 Consulting 📣 Marketing ☁️ SaaS Website LinkedIn All Job Openings Bilingual part-time telephone interviewer for Dynata conducting outbound surveys from home. Collecting and recording responses in Spanish and English to inform client business decisions. 🇺🇸 United States – Remote 💵 $14 / hour 💰 $31.5M Debt Financing - Dynata on 2024-05 ⏱ Part Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Call Center Agent 🕒 June 26 Dynata 5001 - 10000 💼 Consulting 📣 Marketing ☁️ SaaS Website LinkedIn All Job Openings Part-time telephone interviewer conducting surveys from home for Dynata. Flexible hours with remote work and training provided. 🇺🇸 United States – Remote 💵 $13 / hour 💰 $31.5M Debt Financing - Dynata on 2024-05 ⏱ Part Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🦅 H1B Visa Sponsor Call Center Agent 🕒 June 26 Dynata 5001 - 10000 💼 Consulting 📣 Marketing ☁️ SaaS Website LinkedIn All Job Openings Part-time telephone interviewer for Dynata’s Virtual Call Center conducting surveys from home. Flexible schedule, mainly evenings and weekends required. 🇺🇸 United States – Remote 💵 $13 / hour 💰 $31.5M Debt Financing - Dynata on 2024-05 ⏱ Part Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🦅 H1B Visa Sponsor View More Call Center Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs