Quality Control

LSI Industries Inc.

Refrigeration Tech Support Phone Operator serving commercial clients via phone for refrigeration issues. Troubleshooting, guiding technicians, and ensuring regulatory compliance in operations.

Posted 6/26/2026full-timeBangor • Maine • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Remote Troubleshooting: Diagnose mechanical, electrical, and control-system failures in commercial refrigeration units and display cases via phone or video chat.
Technical Guidance: Guide field technicians and end-users through step-by-step repair procedures, parts replacement, and system calibrations.
Documentation: Log all support calls, diagnostics, and outcomes accurately in the CRM/ticketing system.
Triage & Escalation: Determine if the problem can be fixed remotely or if dispatching an emergency on-site technician is necessary.
Resource Sharing: Provide information on submittals, wiring diagrams, capacity tables, and parts ordering.
Compliance: Ensure all troubleshooting adheres to ⁠EPA and local environmental refrigerant-handling regulations.

Requirements

What you’ll need

Experience: 3+ years of hands-on experience in commercial or industrial refrigeration and HVAC service.
Certifications: EPA 608 Universal Certification required. RETA certification or vocational/trade degrees are a plus.
Technical Knowledge: Deep understanding of refrigeration principles, electrical schematics, and electronic controls.
Communication Skills: Excellent phone etiquette and the ability to explain complex technical concepts to callers with varying levels of experience.
Computer Proficiency: Familiarity with C ticketing platforms and Microsoft Office.
Problem-Solving: Strong analytical skills with the ability to remain calm and focused in high-pressure or emergency situations.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account LSI Industries Inc. Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1976 🤝 B2B 🔧 Hardware 🛒 Retail B2B
Hardware
Retail LSI Industries Inc. is a Cincinnati-based, vertically integrated manufacturer of commercial indoor and outdoor lighting, digital signage, fixtures and display solutions. Founded in 1976, it operates a portfolio of brands (LSI Lighting, LSI Digital, LSI Brand Imaging, Atlas Lighting, JSI Store Fixtures) and provides services including professional services, security integration, printed circuit board manufacturing, and program management through ADL Technologies and the ADAPT program. LSI primarily serves business customers across verticals such as automotive, grocery, retail & office, quick-service restaurants, convenience/refueling, sports venues, parking and warehouse operations. Quality Control Job not on LinkedIn 🔥 2 hours ago 🏢 Bangor – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Remote Troubleshooting: Diagnose mechanical, electrical, and control-system failures in commercial refrigeration units and display cases via phone or video chat.
Technical Guidance: Guide field technicians and end-users through step-by-step repair procedures, parts replacement, and system calibrations.
Documentation: Log all support calls, diagnostics, and outcomes accurately in the CRM/ticketing system.
Triage & Escalation: Determine if the problem can be fixed remotely or if dispatching an emergency on-site technician is necessary.
Resource Sharing: Provide information on submittals, wiring diagrams, capacity tables, and parts ordering.
Compliance: Ensure all troubleshooting adheres to ⁠EPA and local environmental refrigerant-handling regulations. 🎯 Requirements
Experience: 3+ years of hands-on experience in commercial or industrial refrigeration and HVAC service.
Certifications: EPA 608 Universal Certification required. RETA certification or vocational/trade degrees are a plus.
Technical Knowledge: Deep understanding of refrigeration principles, electrical schematics, and electronic controls.
Communication Skills: Excellent phone etiquette and the ability to explain complex technical concepts to callers with varying levels of experience.
Computer Proficiency: Familiarity with C ticketing platforms and Microsoft Office.
Problem-Solving: Strong analytical skills with the ability to remain calm and focused in high-pressure or emergency situations. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs PCP/Endo Business Specialist 🕒 Yesterday Boehringer Ingelheim 10,000+ employees 💊 Pharmaceuticals 🧬 Biotechnology 🔬 Science Website LinkedIn All Job Openings PCP/Endo Business Specialist responsible for maximizing net sales of diabetes products with targeted healthcare providers. Collaborating with global teams to enhance product support and sales sklls. 🏢 Bangor – Onsite ⏰ Full Time 🟢 Junior 🟡 Mid-level 🦅 H1B Visa Sponsor 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mechanical troubleshootingelectrical troubleshootingcontrol-system diagnosticsrefrigeration principleselectrical schematicselectronic controlsparts replacementsystem calibrationanalytical skillsproblem-solving

Soft Skills

communication skillsphone etiquettetechnical guidancecalm under pressureresource sharing

Certifications

EPA 608 Universal CertificationRETA certificationvocational degreetrade degree