Risk Intelligence Service Manager

LSEG (London Stock Exchange Group)

Service Manager at LSEG managing end-to-end service operations in financial markets infrastructure. Driving incident resolution, change management, and continuous service improvement strategies.

Posted 7/30/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in incident management, service improvement, and capacity management while effectively communicating with senior leadership and managing service risks. Proven ability to lead teams in a matrix environment and drive proactive resource mobilization.

Highest-signal resume keywords

Incident ManagementService ImprovementCapacity ManagementLeadership in Matrix EnvironmentRisk Assessment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Incident MitigationChange Best PracticesNon-Functional RequirementsService ResilienceContinuous Service Improvement

Soft Skills

Clear CommunicationExpectation ManagementTrust Building

Industry Keywords

Technology Domain ExperienceTrading ServicesAnalytics ServicesRisk ServicesData Services

About the role

Key responsibilities & impact

Be available 24x7 for major incidents as a member of the incident management process
Ensure resources are mobilized and drive incident mitigations
Provide clear and timely communication to senior leadership in case of a major incident
Advise on change best practices and prioritize non-functional requirements within product releases
Proactively assess trends and risks to identify problem areas
Ensure appropriate levels of capacity management and advise on service operability requirements relating to service resilience investment
Lead discussions surrounding Continuous Service Improvement and create and maintain a Service Improvement Plan for key services
Provide clear advice to decision makers in technical and business teams on the appropriate course of action to manage service risk

Requirements

What you’ll need

2-5 years relevant technology domain experience, ideally across a range of technologies with some background in supporting trading, analytics, risk and data services
Provide leadership and drive proactive and reactive mobilization of resources in a matrix environment
Inspire trust, manage expectations, and gain sponsorship with business, technology and senior leadership teams.
Service ownership in alignment with customer propositions and products.

Benefits

Comp & perks

Healthcare
Retirement planning
Paid volunteering days
Wellbeing initiatives