Customer Success Manager

LSEG (London Stock Exchange Group)

Customer Success Manager in the Data & Analytics Division at LSEG, enhancing client relationships and adopting market data solutions. Engaging proactively with clients to ensure value delivery and contract renewals.

Posted 7/30/2026full-timeShanghai • 🇨🇳 ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management with a focus on Real-Time Market Data and Digital Wealth Solutions, ensuring effective client engagement and value delivery through tailored strategies and proactive lifecycle management.

Highest-signal resume keywords

Customer Success ManagementReal-Time Market DataDigital Wealth SolutionsEffective CommunicationPartnership Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Value Plan DevelopmentTechnical OnboardingData-Driven Model OptimizationProduct DemonstrationsSoftware Development

Soft Skills

InfluencingNegotiationCollaborationCuriosityTrust Building

Tools & Technologies

Client Training PlatformsDigital SolutionsOperational Support Systems

Industry Keywords

Customer Life-Cycle ManagementClient Engagement StandardsUser Experience ImprovementSales TransitionMarket Data Solutions

About the role

Key responsibilities & impact

Maintain and uplift client Data & Feed usage by demonstrating value of LSEG solutions, to grow stickiness and adoption of LSEG Real-Time, Tick-History, Low-Latency, and Digital Wealth solutions
Partnering with client to develop tailored Customer Value Plan, ensure successful value delivery to secure service contract renewal & retention
Internally embed Voice of Customers in product & content roadmaps for sustained value delivery and improved user experience
Uncover high-quality sales leads through pro-active curiosity, growing LSEG Average Spend per Customer and solution footprint
Successful execution of our customer coverage model, delivering value adhering to our client engagement standards, improving customer health by embracing a data-driven model to optimize Deployment, Engagement, Adoption and Return On Investment for customers, delivering verified value for key renewals
Engage end users optimally at scale by using digital / client training platforms for comprehensive user enablement, empowering our customers through structured learning pathways and personalized content based on user persona
Actively participate in key strategic programs to support core LSEG business objectives
Support Account Management strategies for growth and value delivery
Drive technical onboarding / integration for faster time to value
Triage and scale operational support and expertise to enable great user experience
Align with Sales Team on client use cases for a smooth transition from Sales to value delivery
Proactive Customer Life-cycle management

Requirements

What you’ll need

5+ years of experience as a proactive Customer Success Manager
Demonstrable track record of ability to build partnerships with internal and external networks, based on mutual trust and informative advice and consistent delivery
Experience in Real-Time Market Data, Digital Wealth Solutions, Software Development, Computer Networking, Product demonstrations preferred
Ability to communicate and decode sophisticated technical concepts to clients simply
Effective oral and written communication skills when dealing with clients at various organization levels
Strong business sense with a commercial/pragmatic approach
Ability to influence and negotiate
Ability to collaborate and work across a large, diverse, and matrixed organization

Benefits

Comp & perks

Healthcare
Retirement planning
Paid volunteering days
Wellbeing initiatives