Associate Customer Success Manager – Risk Intelligence

LSEG (London Stock Exchange Group)

Associate Customer Success Manager at LSEG fostering client relationships in risk management. Driving retention strategies and collaborating with customer groups in compliance and audit functions.

Posted 7/14/2026full-timeKuala Lumpur • 🇲🇾 MalaysiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success strategies, relationship management, and compliance within the financial services industry. Proficient in onboarding, training, and driving customer satisfaction through effective communication and collaboration.

Highest-signal resume keywords

Customer Success ExperienceCompliance KnowledgeCustomer Relationship ManagementExcellent Communication SkillsCertified Anti-Money Laundering Specialist (CAMS)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingTraining/Product DemosCustomer Retention StrategiesAdoption Metrics MonitoringRisk Solutions Management

Soft Skills

Relationship BuildingSelf-MotivatedDetail-OrientedProactive AttitudeIntegrity and Reliability

Tools & Technologies

Refinitiv World-Check

Certifications & Qualifications

Certified Anti-Money Laundering Specialist (CAMS)

Industry Keywords

Financial ServicesComplianceAuditRisk ManagementCustomer Health Monitoring

About the role

Key responsibilities & impact

Foster relationships and be a trusted advisor to customers utilizing risk products
Drive value creation and execution of retention strategy
Work with customer groups in compliance, audit, legal and risk functions
Coordinate with in-market CSMs and CSM Market Leads for Customer Success Plans
Connect remotely with customers and build relationships with stakeholders
Partner with account managers to provide insights on customer health
Collaborate with Sales and Customer Proposition teams
Monitor customer health, adoption metrics, renewals
Develop and execute customer success strategies
Manage delivery of services for Refinitiv World-Check and Risk solutions
Deliver product walkthrough sessions based on customer requirements
Work with implementation team for customer onboarding

Requirements

What you’ll need

At least 1-2 years of customer success/customer relationship experience
Deep understanding of compliance, audit and risk within the financial services industry
Proven track record and enthusiasm for driving outcomes
Self-motivated, detail-oriented and able to thrive in a results-driven, fast-paced environment
Natural relationship builder with integrity, reliability and maturity
Experience in on-boarding, set up, training/product demos, resolution and escalation of issues, customer retention.
Excellent communication and presentation skills (verbal and written)
Proactive and positive attitude with a 'Whatever it Takes' approach to increase customer satisfaction
Strong track record of identifying customer needs
Bachelor’s degree required
Certified Anti-Money Laundering Specialist (CAMS) preferred
Business proficiency in verbal and written Mandarin or Cantonese is required.

Benefits

Comp & perks

Healthcare
Retirement planning
Paid volunteering days
Wellbeing initiatives