FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Service Communications Specialist
LSEG (London Stock Exchange Group)Service Communications Specialist managing LSEG's customer communications regarding service-impacting incidents. Creating high-quality statements and acting as a communication bridge in critical situations.
About the role
Key responsibilities & impact- Handle day-to-day operations, including escalation management, issuing service alerts, and drafting customer statements
- Ensure daily service level agreements are met and lead self in operational excellence
- Create, distribute, and close all customer service communications related to incidents, maintenance, and information alerts
- Act as a communication bridge between technical operations, content operations, and customer/business teams during service-impacting incidents
- Serve as the alerting expert during major incidents
- Write and publish high-quality customer statements and incident reports
Requirements
What you’ll need- Degree or equivalent experience in communications
- 8+ years total work experience, with at least 4+ years in communications
- Experience in editing, publishing, and authoring is advantageous
Benefits
Comp & perks- Healthcare
- Retirement planning
- Paid volunteering days
- Wellbeing initiatives
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Operational ExcellenceEscalation ManagementCustomer Communication