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Service Communications Specialist
LSEG (London Stock Exchange Group)Service Communications Specialist managing LSEG's customer communications regarding service-impacting incidents. Creating high-quality statements and acting as a communication bridge in critical situations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in communications, including drafting high-quality customer statements and incident reports, while ensuring operational excellence and effective escalation management. Proven ability to bridge communication between technical and business teams during service-impacting incidents.
Highest-signal resume keywords
Communications Degree8+ Years Work Experience4+ Years Communications ExperienceEditing and PublishingIncident Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Operational ExcellenceEscalation ManagementCustomer Communication
Industry Keywords
Service Level AgreementsCustomer Service CommunicationsIncident ManagementMaintenance AlertsTechnical Operations
About the role
Key responsibilities & impact- Handle day-to-day operations, including escalation management, issuing service alerts, and drafting customer statements
- Ensure daily service level agreements are met and lead self in operational excellence
- Create, distribute, and close all customer service communications related to incidents, maintenance, and information alerts
- Act as a communication bridge between technical operations, content operations, and customer/business teams during service-impacting incidents
- Serve as the alerting expert during major incidents
- Write and publish high-quality customer statements and incident reports
Requirements
What you’ll need- Degree or equivalent experience in communications
- 8+ years total work experience, with at least 4+ years in communications
- Experience in editing, publishing, and authoring is advantageous
Benefits
Comp & perks- Healthcare
- Retirement planning
- Paid volunteering days
- Wellbeing initiatives