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Manager, Customer Success
LSEG (London Stock Exchange Group)Manage a team driving customer success initiatives for LSEG’s Commodities clients. Collaborate with sales, product strategy, and operations to enhance client experience and retention.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
people leadershipcollaborationinfluencechange managementorganizational skills
Industry Keywords
Customer Successaccount managementretentionadoptionCommodities
About the role
Key responsibilities & impact- Lead and develop a team of high performing CSMs
- Develop the CSM strategy for the Commodities proposition
- Create strategy to recruit and develop talent
- Collaborate with sales, customer operations, and product strategy
- Build strong client relationships
- Partner with Sales and Account Management to drive positive renewal outcomes
- Monitor and report on customer health and metrics
- Identify opportunities / risks and areas of improvement
Requirements
What you’ll need- People leadership experience
- Experience in Customer Success or account management
- Strong grasp of how customer success drives value
- Ability to work in a collaborative environment
- Consistent track record of exceeding retention and adoption targets
- Strong knowledge of the Commodities industry
- Ability to influence at all levels
- Proficient in change management
- Exceptional organisational skills
Benefits
Comp & perks- Healthcare
- Retirement planning
- Paid volunteering days
- Wellbeing initiatives