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Manager, Customer Success
LSEG (London Stock Exchange Group)Manage a team driving customer success initiatives for LSEG’s Commodities clients. Collaborate with sales, product strategy, and operations to enhance client experience and retention.
About the role
Key responsibilities & impact- Lead and develop a team of high performing CSMs
- Develop the CSM strategy for the Commodities proposition
- Create strategy to recruit and develop talent
- Collaborate with sales, customer operations, and product strategy
- Build strong client relationships
- Partner with Sales and Account Management to drive positive renewal outcomes
- Monitor and report on customer health and metrics
- Identify opportunities / risks and areas of improvement
Requirements
What you’ll need- People leadership experience
- Experience in Customer Success or account management
- Strong grasp of how customer success drives value
- Ability to work in a collaborative environment
- Consistent track record of exceeding retention and adoption targets
- Strong knowledge of the Commodities industry
- Ability to influence at all levels
- Proficient in change management
- Exceptional organisational skills
Benefits
Comp & perks- Healthcare
- Retirement planning
- Paid volunteering days
- Wellbeing initiatives
ATS Keywords
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Soft Skills
people leadershipcollaborationinfluencechange managementorganizational skills