Usage Billing Specialist
LSEG (London Stock Exchange Group)
full-time
Posted on:
Location Type: Office
Location: Taguig City • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own the implementation of the entire order-to-billing process and provide ongoing order management support for Sales Team and clients.
- Manage end-to-end order lifecycle including order preparation, monitoring, permissioning and billing/credits/cancellations for new and renewal orders.
- Generate quotations, input order details into relevant systems and ensure accuracy for sales and financial reporting.
- Handle and resolve queries relating to quote/order status, billing, client account information/permissioning, and compliance issues.
- Lead ad hoc initiatives, spot trends and recommend improvements to systems and procedures.
- Own basic Service Alerts including creation, management and resolution and perform pre-audits.
- Support Salesforce tasks, contracts/order form acquisition and trials management, and resolve administrative grievances while partnering with internal customers.
Requirements
- Limited previous experience in Order to Cash / customer support roles.
- General knowledge of business, developed through education, to make informed judgements.
- Experience with Salesforce systems and following up on pending orders and billing.
- Ability to manage order preparation, permissioning, billing/credits/cancellations and trials management.
- Experience handling client queries related to quote/order status, billing and compliance.
Benefits
- healthcare
- retirement planning
- paid volunteering days
- wellbeing initiatives
- tailored benefits and support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementorder lifecycle managementbillingquotationsfinancial reportingcompliancetrials managementpermissioningclient account management
Soft skills
problem solvingcommunicationorganizational skillsleadershipanalytical skills