Security Engineer

• Participate in a 24/7 Cyber Security Support team, adhering to a rotational shift pattern
• Provide Level 2 support for BeyondTrust PAM, CyberArk PAM, CrowdStrike, CyberArk EPM, Vormetric, Qualys, Varonis, McAfee (ePO, ENS, ENSSP), and other solutions
• Fix technical issues reported by users or detected through monitoring systems
• Perform routine maintenance tasks such as system upgrades, patch installations, and configuration changes
• Complete 2nd level support tasks: responding to alerts/emails, handling ServiceNow tickets (Incident, Change, Problem) within SLA, conducting root cause analysis, and resolving problems
• Assist in planning and execution of Cyber Security-related projects (implementations, migrations, enhancements)
• Collaborate with various IT disciplines and partners to ensure security configurations are implemented
• Take ownership of continuous improvement initiatives, process simplification and automation of day-to-day tasks within the cyber security domain
• Develop and maintain documentation related to configurations, processes, and procedures
• Serve as main point of contact and liaison for support groups and internal business customers during recovery of major incidents

Senior Security Engineer

Senior Lead Engineer, Security and Cross Applications