Senior Analyst – Customer Support

LSEG (London Stock Exchange Group)

Technical Support Analyst addressing complex issues related to LSEG products. Responsible for technical resolutions and customer satisfaction in a fast-paced support environment.

Posted 5/26/2026full-timeRemote • 🇵🇭 PhilippinesSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

technical supportoperating systemsnetworksIT securityprogramming languageCRM toolsSalesforceproblem resolutionknowledge documentationbreak fix activities

Soft Skills

communicationcustomer serviceteam collaborationlogical problem solvingself-motivatedeffective verbal communicationeffective written communicationadaptabilityattention to detailtime management

Tools & Technologies

SalesforceCRM toolsknowledge management systemsremote support toolsdispatch systemstraining classesjob shadowingglobal methodologiesvisual team collaboration toolsOffice suite

Industry Keywords

financial marketscustomer issuescase life cycleLSEG products3rd party service providersservice level agreementsself-learningtechnical trendsservice commitments24hr coverage

About the role

Key responsibilities & impact

Provide expert technical support for several LSEG products
Record all customer queries, interactions, and investigation progress in the CRM tools provided (Salesforce)
Keep clients updated throughout case life cycle aligned with LSEG Statement of Service update commitments
Follow all policies and procedures for managing and raising customer issues to reduce resolution times
Work with 3rd party service providers
Perform break fix activities affecting customer sites remotely and arrange for on-site dispatches when required using global consistent methodologies and tools
Provide expert technical support for problem resolution, including reproduction of customer issues
Provides high-quality technical advice to internal partners and 3rd party engineers
Maintain awareness of relevant technical and product trends through self-learning/study, training classes, and job shadowing
Create and maintain knowledge documents
Able to work shifts (desk will provide 24hr coverage)
May be required to work weekend on rotation basis

Requirements

What you’ll need

2 years of experience in technical support
Basic understanding of operating systems, networks, IT security and Office suite of products
Knowledge of any programming language is a plus
English fluency required
Ability to communicate effectively both verbally and in writing with customers and colleagues at all levels of technical and non-technical skill sets
Experience in a customer service environment and having outstanding Customer Service skills
Ability can work with visual teams to successfully deliver projects or resolutions to customer concerns
Basic level knowledge of financial markets.
Logical problem solver who is self-motivated and a strong contributor within a team.

Benefits

Comp & perks

Healthcare
Retirement planning
Paid volunteering days
Wellbeing initiatives