LSEG (London Stock Exchange Group)

Customer Success Manager, Workflows

LSEG (London Stock Exchange Group)

full-time

Posted on:

Location Type: Office

Location: Taipei • 🇹🇼 Taiwan

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Job Level

JuniorMid-Level

Tech Stack

Python

About the role

  • Develop and implement the customer success strategy and customer value plan for trading accounts to drive revenue retention
  • Deliver highly engaging customized workflow-based customer engagements/ training sessions
  • Build deep relationships with key customer stakeholders to advise engagement strategy and build "Refinitiv advocates"
  • Participate in industry events alongside the team to develop networking, brand presence, and stay up to date on industry trends
  • Supervise customer health, adoption metrics, renewals and execution of customer success plans
  • Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals
  • Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy
  • Contribute to overall vision and strategy of the Customer Success Management Group
  • Visit customers and form relationships with key partners and user community to ensure delivery of an elite customer experience
  • Responsible for Customer Value Plans and delivery of agreed milestones

Requirements

  • 2-5 years of customer service/ client relationship experience, pre-sales, or trading role in bank or content organization
  • Preferably with knowledge of & experience in FX trading space
  • Excellent communication and presentation skills with ability to flex style depending on audience (C-Level/Leadership/Team)
  • Proven track record of identifying customer needs and efficiently completing retention and adaption strategies
  • Ability to adapt and thrive in a fast-paced environment and constantly evolving market
  • Proactive and positive attitude that has a “Whatever it Takes” approach to increase customer happiness and deepen relationships
  • Bachelor’s degree required
  • Proficient in written and spoken English, Mandarin and Cantonese
  • Basic knowledge on commodities/ fixed income/ coding such as Python would be a huge plus
Benefits
  • LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
  • Colleagues can get involved through fundraising and volunteering.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer success strategycustomer value plancustomer health metricsadoption metricsretention strategiesFX tradingPythoncommodities knowledgefixed income knowledge
Soft skills
communication skillspresentation skillsrelationship buildingadaptabilityproactive attitudecustomer happiness focus
Certifications
Bachelor's degree