Lead day‑to‑day operations for Funds Content, ensuring accuracy, timeliness, productivity, and quality targets are consistently met.
Manage, coach, and develop a hybrid team of Team Leaders and through structured performance enablement and continuous skills development.
Oversee recruitment, onboarding, and training to build a strong, diverse, and capable team.
Introduce and embed modern tools, automation, and digital workflows within Funds Content operations.
Drive efficiency gains and waste reduction using Business Process Improvement methodologies (Lean, Six Sigma).
Partner closely with Engineering, Product, and Data Strategy teams to implement new technology and ensure smooth operational adoption.
Champion technical upskilling across the team, including SQL, Python, data quality tooling, workflow automation, and new platform capabilities.
Act as the primary customer concern contact for internal and external client inquiries.
Build strong relationships with partners across LSEG: Product, Data Strategy, Sales & Account Management (SAM), Engineering, Service & Quality, and other Operations teams.
Drive alignment and share procedures across locations to support global consistency and operational excellence.
Communicate a clear operational vision, aligning teams to divisional objectives and key results.
Foster a culture of continuous improvement, innovation, technical growth, and change readiness.
Promote diversity of talent, team mobility (“grow and flow”), and active engagement in cross‑functional initiatives.

Requirements

Minimum 2 years of leadership experience in an operational or content‑focused environment.
Proven ability to manage teams and deliver against operational SLAs.
Demonstrated capability in solving complex business challenges.
Experience working in a global, matrixed organization.
Knowledge of Funds Content or related financial datasets is an advantage.
Experience delivering process improvements, automation initiatives, or digital transformations.
Strong communication and writing skills, including preparation of client‑facing documentation.
Customer‑facing experience beneficial.
Interest or experience in technical skill development (SQL, Python, workflow tools, automated QA).
Ability to lead teams through change in a fast‑evolving environment.

Benefits

Health insurance
Retirement planning
Paid volunteering days
Wellbeing initiatives

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLPythondata quality toolingworkflow automationBusiness Process ImprovementLeanSix Sigma

Soft Skills

leadershipteam managementcommunicationproblem-solvingrelationship buildingchange managementcoachingcontinuous improvement