LSEG (London Stock Exchange Group)

Associate Customer Success Manager

LSEG (London Stock Exchange Group)

full-time

Posted on:

Location Type: Hybrid

Location: New York City • Illinois • Massachusetts • United States

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Salary

💰 $83,200 - $138,800 per year

About the role

  • Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, partners, milestones, risks and metrics needed to achieve them.
  • Demonstrate and educate new customers on content and technology in a manner that is tailored to their specific use-case.
  • Monitor usage data, health gauges and growth opportunities in order to create actionable insights and strategically pivot when necessary.
  • Prompt LSEG business development partners when new business opportunities (upsell or crosssell) are generated through adoption engagements.
  • Ensure customers derive maximum value from their investment, use all licenses and collaborate with other LSEG stakeholder teams to ensure retention and growth.
  • Build, maintain and maximise positive relationships with business decision makers and users within each account to influence adoption.

Requirements

  • 2-5 years of commercial experience in B2B consultative selling or customer success preferably in a SaaS company.
  • Ability to map a customer’s business process to product capability.
  • Strong ability to collaborate with internal operational and account management teams.
  • Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers.
  • Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner.
  • Strong project management, technical and problem solving skills.
  • Ability to travel onsite when required.
  • Knowledge & experience in Quantitative Asset Management.
  • Strong passion for the financial markets.
  • Knowledge of a programming language a plus.
Benefits
  • Annual Wellness Allowance
  • Paid time-off
  • Medical, Dental, Vision
  • Flex Spending & Health Savings Options
  • Prescription Drug plan
  • 401(K) Savings Plan and Company match
  • Basic life insurance
  • Disability benefits
  • Emergency backup dependent care
  • Adoption assistance
  • Commuter assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B consultative sellingcustomer successSaaSproject managementproblem solvingQuantitative Asset Managementprogramming language
Soft Skills
collaborationexecutive engagementtrusted advisor relationshipspresentation skillsinspirational communicationrelationship building