LSEG (London Stock Exchange Group)

Customer Success Manager

LSEG (London Stock Exchange Group)

full-time

Posted on:

Location Type: Office

Location: Shenzhen • China

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About the role

  • Maintain and uplift client Data & Feed usage by demonstrating value of LSEG solutions
  • Partnering with client to develop tailored Customer Value Plan
  • Ensure successful value delivery to secure service contract renewal & retention
  • Internally embed Voice of Customers in product & content roadmaps
  • Uncover high-quality sales leads through pro-active curiosity
  • Successful execution of our customer coverage model
  • Engage end users optimally at scale by using digital / client training platforms
  • Actively participate in key strategic programs to support core LSEG business objectives
  • Support Account Management strategies for growth and value delivery
  • Drive technical onboarding / integration for faster time to value
  • Triage and scale operational support to enable great user experience
  • Align with Sales Team on client use cases

Requirements

  • 5+ years of experience as a proactive Customer Success Manager
  • Demonstrable track record of ability to build partnerships with internal and external networks
  • Experience in Real-Time Market Data, Software Development, Computer Networking, Product demonstrations preferred
  • Ability to communicate and decode sophisticated technical concepts to clients simply
  • Effective oral and written communication skills when dealing with clients at various organization levels
  • Strong business sense with a commercial/pragmatic approach
  • Ability to influence and negotiate
  • Ability to collaborate and work across a large, diverse, and matrixed organization
Benefits
  • Healthcare
  • Retirement planning
  • Paid volunteering days
  • Wellbeing initiatives

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer Success ManagementReal-Time Market DataSoftware DevelopmentComputer NetworkingProduct Demonstrations
Soft skills
CommunicationInfluencingNegotiationCollaborationProactive CuriosityPartnership BuildingBusiness Sense