Digital Customer Success Lead
LSEG (London Stock Exchange Group)
full-time
Posted on:
Location Type: Office
Location: Cape Town • 🇿🇦 South Africa
Visit company websiteJob Level
Senior
Tech Stack
Tableau
About the role
- Lead, develop, and coach a team responsible for program governance, data quality, analytics, and digital program support
- Set clear priorities, build strong team routines, and foster a culture of accountability, continuous improvement, and customer-centricity
- Ensure the team consistently delivers high-quality outputs that support Digital CSMs across all regions
- Partner with Digital CX to design, manage, and continuously refine digital customer programs, journeys, and campaign frameworks
- Serve as the owner for digital program and lifecycle data quality across Gainsight, Salesforce, and related platforms
- Sustain and evolve dashboards that provide insight into customer engagement, digital program performance, adoption trends, and customer health
- Collaborate across regions to ensure consistent global adoption of digital programs and standards
- Identify opportunities to streamline digital program workflows, improve program effectiveness, and strengthen data maturity.
Requirements
- Strong Excel skills a must
- Salesforce, Tableau, PowerBI and Gainsight knowledge a plus
- Collaborative, effective communicator, strong presentation skills, and a customer first attitude
- A self-starter that thrives in a fast-paced environment and has a learn it all mindset
- Strong project management, technical and problem-solving skills
- Passion for the financial markets, and Customer Success discipline.
Benefits
- Healthcare
- Retirement planning
- Paid volunteering days
- Wellbeing initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ExcelSalesforceTableauPowerBIGainsightdata qualityanalyticsprogram governanceproject managementproblem-solving
Soft skills
collaborativeeffective communicatorstrong presentation skillscustomer first attitudeself-starterlearn it all mindsetstrong team routinesaccountabilitycontinuous improvementcustomer-centricity