LSEG (London Stock Exchange Group)

Customer Support Specialist

LSEG (London Stock Exchange Group)

full-time

Posted on:

Location Type: Hybrid

Location: Taguig City • 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

Tech Stack

SQL

About the role

  • Provides direct & 2nd Level specialized customer service support including solving, research, code scripts, and answering client inquiries on content, product, and delivery platform
  • Meets with Sales and prospective customers, collect content, product, technical and integration requirements
  • Demonstrate various aspects of the platform, and proactively carry out the content onboarding activities for new or expanded customers
  • Uses customer & personal feedback to improve products and services or processes
  • Active contributor to product release rollouts, migrations, testing and upgrade programs
  • Supplies to projects within a broader workstream and has accountability for ongoing activities/action items
  • Works independently to tackle client queries and resolve where precedent may not exist
  • Improves the end-to-end customer journey
  • Continuous business process improvement through Lean Six Sigma encouraged project contributions
  • Ability to lead a meeting with an agenda of your issues with clear accountable results

Requirements

  • Knowledge of and experience with financial data sets
  • Ability to collaborate and connect with technical and non-technical personnel via phone, face-to-face, and in writing
  • Ability to give effective presentations and provide ad hoc answers
  • Certifiable training skills for beginner and advanced training on domain expertise
  • Advantage: SQL skills
Benefits
  • Healthcare
  • Retirement planning
  • Paid volunteering days
  • Wellbeing initiatives

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLcode scriptscustomer service supportcontent onboardingproduct release rolloutsmigrationstestingupgrade programsbusiness process improvementLean Six Sigma
Soft skills
collaborationcommunicationpresentation skillsproblem-solvingindependencecustomer journey improvementfeedback utilizationmeeting leadershipaccountabilitytraining skills