Data Engineer

• Build, implement, and govern ServiceNow’s CSDM and CMDB data models to enable data-driven decisions
• Act as the go-to authority for Service Asset and Configuration Management (SACM) and CMDB architecture, ensuring compliance with ITIL standards
• Partner with ITSM Process Owners and customers to maintain accurate CI relationships and service mappings
• Provide expert mentorship on data modelling for Business Services, Technical Services, Application Services, and Service Offerings
• Lead critical initiatives by delivering architectural and thought leadership in CMDB and CSDM domains
• Improve CMDB health and maturity through data quality programs, process optimization, and automation
• Define key indicators, metrics, and IT controls
• Drive continuous improvement by identifying data-driven opportunities
• Work across teams to develop and maintain documentation for CMDB architecture and governance, including the Data Dictionary
• Develop a data-first culture across functions

ITSM Data Architect

Data Engineer

Lead Data Engineer

Senior Data Engineer

Associate Data Engineer