Senior Analyst – Customer Support, Korean
LSEG (London Stock Exchange Group)
full-time
Posted on:
Location Type: Hybrid
Location: Beijing • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat, or email in Korean.
- Log and classify all calls and requests for assistance in the customer relationship management system.
- Handle the resolution process for customers relating to data and applications for a particular product/s and contact the relevant team in LSEG.
- Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
Requirements
- Business level, both written and spoken fluency in English and Korean languages.
- Experience in a customer service or contact centre environment preferred.
- Previous experience in the financial or IT industry is desirable.
- Knowledge of desktop offerings whether deployed or handled (SaaS) is an advantage.
- University qualified in a field relating to the financial markets, the finance sector or business.
Benefits
- Healthcare
- Retirement planning
- Paid volunteering days
- Wellbeing initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer relationship managementSaaSdata applicationsproduct functionality
Soft skills
customer servicecommunicationproblem-solving
Certifications
university degree