Product Manager

• Responsible for the end-to-end management of ‘Question Answer Service’ and ‘AI Assistant’ products
• Identifying and championing AI service and support use cases that change and transform customer service
• Leading all aspects of definition and planning through production, release, and end of lifecycle
• Partnering closely with Operations and Engineering teams in requirements, prioritisation, design and development
• Managing a team of Knowledge Management specialists; identifying, analysing, crafting, and curating required self-serve content
• Own the entire product lifecycle: from ideation, planning, and development to deployment, monitoring, and continuous improvement
• Ensuring decisions on backlog and delivery roadmap options are in line with product delivery priorities
• Communicating progress, key decisions, compromises, and constraints to a wide range of stakeholders

Service & Support AI Product Manager

Global Product Manager

Lead Product Owner – Digital Product Manager

Product Lead – ERP

Product Owner – Resilience Hub