Customer Success Manager – Real-Time
LSEG (London Stock Exchange Group)
full-time
Posted on:
Location Type: Office
Location: Bangkok • 🇹🇭 Thailand
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop and complete the customer success strategy for trading desktop users, desk heads and application owners across multiple accounts within the ASEAN region
- Own customer health, adoption metrics, renewals and execution of customer success plans
- Delivering highly engaging customized product demos based on user workflow and their requirements
- Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals
- Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy
- Proactively engage and build deep relationships with key customer stakeholders to advise engagement strategy and build & advocates
- Participate in industry events alongside the team to champion networking, brand presence, and stay up to date on industry trends
- Contribute to overall vision and strategy of the Customer Success Management Group
- Develop innovative ways of engaging and contributing to customers and businesses through LSEG products and services
Requirements
- Experience in client facing roles such as account management and/or relationship management roles across the Trading Workflow
- Good financial markets knowledge ideally
- Experience in on-boarding, set up, training/product demos, resolution and customer concern of issues, client retention
- Able to use data to make decisions, understand /interpret data sets to analyse trends, simplify sophisticated problems and express themselves thoughtfully
- Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals
- Excellent communication and presentation skills with ability to flex style depending on audience (C-Level / Leadership / Team
- Ability to adapt in a fast-paced environment and rapidly- changing market
- Proactive and positive demeanour and has an approach to increase customer happiness and deepen relationships and possess a solution-oriented demeanour to help customers deliver on their business objectives
- Proven record and passion for driving outcomes.
Benefits
- Healthcare
- Retirement planning
- Paid volunteering days
- Wellbeing initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success strategycustomer health metricsadoption metricsproduct demosdata analysisclient retentionon-boardingtrainingissue resolution
Soft skills
relationship managementcommunication skillspresentation skillsadaptabilityproactive demeanorsolution-orientedteam collaborationfeedback receptionproblem-solving