Senior Customer Success Manager – Quant and Feeds
LSEG (London Stock Exchange Group)
full-time
Posted on:
Location Type: Office
Location: Mumbai • 🇮🇳 India
Visit company websiteJob Level
Senior
About the role
- Retention owner for Quant clients, develop and drive retention strategies in favor of customer success as well as LSEG revenue.
- Work in conjunction with Account Manager and Sales to ensure detailed pre-sales to post-sales handover and client onboarding.
- Use specialist knowledge to demonstrate and educate customers on relevant functionality and content resulting in increased usage and product adoption.
- Interpret and act on usage information focusing on “at risk” customers to mitigate cancellations and identify value optimization opportunities.
- Deliver tailored engagements (e.g., quant and digitalization workshops) that help customers take the most out of the data and analytics derived from LSEG solutions in post-sale and develop intimacy.
- Promote insights relevant to customers’ workflow and bring up the voice of the customer internally in support of process and service excellence.
- Shepherd customers to support channels available as part of the value LSEG provides, lead all aspects of service quality, and act as an integral channel for customers.
- Identify and investigate opportunities to raise to account team for action and share insights to aid the sales process.
Requirements
- Experienced in information technology, e.g., computer engineering, data processing, software programming, statistical, and quantitative analytics.
- Market understanding and knowledge of relevant economic and market data are required for hedge funds, asset management firms, and academics.
- Good understanding of the customer's business model
- Significant Product and Workflow Expertise in financial systems built-in support of alpha generation.
- Strong interpersonal communication and collaboration skills
- Passionate about financial technology and a quick learner.
- A bachelor degree is required
- Industry qualifications preferred, e.g., CFA, FRM, etc.
- Proficient in spoken and written English.
Benefits
- healthcare
- retirement planning
- paid volunteering days
- wellbeing initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data processingsoftware programmingstatistical analyticsquantitative analyticsfinancial systemsalpha generation
Soft skills
interpersonal communicationcollaborationcustomer successquick learner
Certifications
CFAFRM