Account Manager – Floral Business Services

Lovingly

Account Manager for Lovingly, an AI-driven platform for florists managing partner relationships and driving growth. Enabling successful partnerships through SEO, paid ads, and customer satisfaction.

Posted 5/14/2026full-timeHopewell Junction • New York • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

End-to-end ownership of a defined partner book across the full lifecycle.
Revenue and GMS (Gross Merchandise Sales) growth on your portfolio — you own the topline trajectory of your book.
Net Revenue Retention on your book (retention + expansion).
Local search visibility (top-15 local rankings, Google Business Profile health).
SEO health across your portfolio (technical and local).
Partner satisfaction and customer experience recovery on at-risk accounts.

Requirements

What you’ll need

You thrive in a startup-like environment.
You are already deep into AI.
You take total ownership of a book — no "that belongs to someone else" defaults.
You push every conversation to an explicit partner decision instead of vague alignment.
You treat customer experience recovery and save plans as core work, not exception work.
You operate effectively under a defined cadence without daily oversight.
You're comfortable receiving direct feedback and giving it.

Benefits

Comp & perks

Health & Wellness: Comprehensive health insurance, dental, vision
Time Off: 22 days PTO + holidays + 4 floating holidays
Retirement: 401(k) with company match up to 3%
Equipment: Latest Mac laptop

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SEOlocal search visibilityrevenue growthGMS growthnet revenue retentioncustomer experience recoverypartner decision making

Soft Skills

ownershipcustomer experience focuseffective communicationfeedback receptivenessindependenceadaptability