Senior Alvaria Dialer Technical System Administrator

LouisianaNOW.Jobs

Senior dialer administrator managing Alvaria systems for CGI’s mortgage and lending contact center operations. Supporting campaign performance, integrations, compliance, upgrades, and production reliability.

Posted 8/22/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $79,600 - $176,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise-scale dialer systems, ensuring compliance with regulatory requirements, and optimizing performance for high-volume call center operations. Proficient in advanced SQL, troubleshooting contact center technologies, and collaborating with cross-functional teams to drive operational improvements.

Highest-signal resume keywords

Enterprise-Scale Dialer ManagementAdvanced SQL ProficiencyAlvaria Outbound Dialer ExperienceRegulatory Compliance KnowledgeContact Center Technology Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Advanced SQLLinux OSPostgreSQLDialer ConfigurationData AnalysisNetwork TroubleshootingSoftware InstallationContact Center PlatformsData-Driven Decision MakingProblem Solving

Soft Skills

Strong Communication SkillsAnalytical SkillsCollaborationLeadership

Tools & Technologies

AlvariaVerintNobleServiceNowCyberArkWindows ServerMicrosoft Internet Information ServicesAvayaNICEAspect

Industry Keywords

TCPAFDCPADo Not CallCompliance FrameworksCall Center OperationsBusiness ContinuityHigh-Volume Call CenterOutbound Dialing SystemsData AnomaliesOperational Performance

Tech Stack

Tools & technologies

LinuxPostgresServiceNowSQL

About the role

Key responsibilities & impact

Manage and maintain the enterprise-scale dialer for mortgage and lending campaigns
Provide technical support to multiple groups in various locations
Ensure dialer systems run efficiently, meet regulatory requirements, and support high-volume call center operations
Identify and research data anomalies
Partner with business leaders to understand day-to-day operations and assess upcoming initiatives
Collaborate across business and technology teams
Work with Alvaria vendor resources on system upgrades and enhancements
Recommend improvements to call statistics and operational performance
Partner with Run the Bank teams to resolve production issues
Use advanced SQL to support forecasting, modeling, and performance optimization
Identify and communicate service-level improvement opportunities; recommend and drive solutions
Support business continuity events and provide after-hours/weekend support for releases and production changes
Set up, configure, and maintain outbound dialing systems for campaign execution
Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls
Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime
Integrate dialer systems with CRM, voice infrastructure, and other contact center tools
Maintain compliance with Corporate Security Policies
Perform additional duties as assigned

Requirements

What you’ll need

Bachelor's degree in an information technology field
8+ years of experience with call center outbound dialer technologies
Ability to interpret data, make data-driven decisions, and troubleshoot complex systems
Strong troubleshooting background in contact center technologies, including Verint and Alvaria
Hands on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required
Strong analytical and problem solving skills, particularly in outbound dialer environments
Experience with contact center platforms (Avaya, Verint, NICE, Aspect)
4+ years of hands-on Linux OS experience; RHEL 7+ preferred
Detailed knowledge of software installation and network troubleshooting
2+ years PostgreSQL and transact psql experience
Experience with ServiceNow, Archer, and Postgres databases
Experience with CyberArk preferred
Strong communication skills with the ability to lead discussions and host meetings
Ability to support production changes after hours, including nights/weekends, and participate in business continuity events
Working knowledge of Windows Server and Microsoft Internet Information Services
Working knowledge of regulatory and compliance requirements related to dialer operations, including TCPA, FDCPA, Do Not Call, and other compliance frameworks
Ability to successfully complete a background investigation
Qualified applicants must meet applicable U.S. employment requirements

Benefits

Comp & perks

Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well being programs
CGI Partners participate in collective success and actively shape the company’s strategy and direction
Opportunities to develop innovative solutions and build relationships with teammates and clients
Global capabilities, industry and technology expertise
Support from leaders focused on health and well-being
Opportunities to deepen skills and broaden horizons
Reasonable accommodations for qualified individuals with disabilities
Military experience and skills translation resources