Loss Prevention Services

Client Experience Manager

Loss Prevention Services

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Develops and implements strategies to enhance the overall client experience.
  • Acts as the primary point of contact for clients, addressing their inquiries and concerns promptly.
  • Analyzes client feedback and data to identify trends and areas for improvement.
  • Collaborates with cross-functional teams to create and refine client touchpoints.
  • Creates and delivers training for staff on best practices for client interaction.
  • Monitors and reports on client satisfaction metrics to guide strategic decisions.
  • Monitors trends in client metrics and strategizes on how best to utilize this information with the individual clients to ensure maximization of business flow.
  • Manages client onboarding processes to ensure a smooth transition.
  • Facilitates regular client check-ins and feedback sessions.
  • Stays updated on industry trends to proactively address client needs.
  • Regular Travel Required.

Requirements

  • Bachelor’s degree in Business Administration, Marketing, or a related field.
  • Proven experience in client management or customer service roles.
  • Experience in the financial services industry preferred with an emphasis on working with Banks, Credit Unions and Lenders.
  • Strong analytical skills and experience with customer feedback tools.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.
  • Proficiency in Power BI software and MS Office Suite.
  • Strong problem-solving skills and a proactive approach.
Benefits
  • Medical, Dental and Vision Insurance
  • Paid Time Off
  • Paid Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client managementcustomer serviceanalytical skillsproblem-solving skillsdata analysisclient onboardingclient satisfaction metrics
Soft Skills
communication skillsinterpersonal skillscollaborative skillsproactive approach