Customer Service Specialist

Los Angeles Lakers

Customer Service Specialist managing Lakers season ticket memberships through exceptional service. Creating long-lasting relationships with season ticket members via various communication methods.

Posted 7/14/2026full-timeEl Segundo • California • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on relationship building and client engagement, utilizing tools like Dynamics 365 and ticketing platforms to enhance client experiences and drive loyalty.

Highest-signal resume keywords

Customer Service ExperienceDynamics 365 ProficiencyEvent Planning and ExecutionTicketing Platform KnowledgeRelationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Microsoft Office SuiteTicketmaster ArchticsAXS Ticketing PlatformMathematical OperationsBudget Management

Soft Skills

Critical ThinkingEffective CommunicationMulti-taskingProblem SolvingCalm Under Pressure

Tools & Technologies

Dynamics 365Microsoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft PowerPoint

Industry Keywords

Customer Relationship ManagementSeason Ticket MemberClient Engagement StrategyEvent ManagementLoyalty Programs

About the role

Key responsibilities & impact

Manage ~500-600 STM accounts, anticipating and resolving all season ticket member complaints, requests, and inquiries to drive high renewal rates and individual client upsells with a passion for customer care
Create a constant communication loop with all STM accounts to ensure they have all information related to membership (including upcoming events, payments, special promotions)
Develop a strategic client engagement strategy tailored to account needs including but not limited to face-to-face visits, out of office meetings, presentations, phone calls, hand written notes, emails, and premium client experiences on special occasions
Find opportunities to go above & beyond for select STM special occasions (e.g. anniversaries, birthdays) to drive loyalty
Send out invitations and collect RSVPs for all game-time experiences (e.g. half-time reception, tunnel experience)
Track all account activity in Dynamics 365 (CRM)
Assist in selection & distribution of all STM gifts (renewal and holiday)
Process payments for STMs
Troubleshoot all ticketing problems
Assist with packaging, shipping and tracking of ticket packages
Plan and execute at least one season ticket event to drive loyalty (including budget, venue negotiations, logistics, catering, invite/RSVP list, player/Laker girls appearance, & follow-up)
Help other Customer Service Specialists with their events
Represent the Lakers brand as a VIP host at all games (including invites to exclusive clubs for elevated game day experience and occasionally in-seat visits)
Ensure all Customer Service duties are completed each game (setup and take down of customer service booth, messages on message board, and gifts for STMs)
Check in for game-day experiences (e.g. half-time reception, tunnel experience)
Manage the Ticketing department general phone line to assist in troubleshooting any ticketing issues and/or general ticket inquiries
Grow individual client portfolios though additional seat purchases, seat upgrades, and parking
Participate in “Select a Seat” sales event to sell open season seats (in-person or virtual)
Assist with special projects that help to retain clients (e.g. kids club, social media content, contests, etc.)

Requirements

What you’ll need

Bachelor’s degree (required)
A minimum of two (2) years customer service experience (required).
Hospitality and event experience preferred.
Technology Capabilities: Microsoft Office (including Excel, Word, Outlook, PowerPoint & Windows)
Ticketmaster Archtics, AXS, and other related ticketing platforms
Dynamics 365 (or related CRM platform)
Superior ability to read, analyze, and interpret written and verbal instructions and reports.
Superior ability to generate engaging correspondence.
Ability to effectively and professionally present information and respond to questions from supervisors, clients, customers and general public.
Must be able to handle and remain calm in high pressure situations.
Proven ability to develop long-lasting relationships and provide outstanding, individualized customer service.
Excellent ability to multi-task, prioritize, juggle multiple projects, and meet deadlines.
Knowledge to apply mathematical operations and reasoning to tasks such as analyzing costs, evaluating data, budgetary needs and managing account financials.
Employee must make independent decisions and exercise independent judgement and discretion. Critical thinking and rational decision making is important to the success of this role.
Must be able to lift a min of 50lbs. and walk significant distances in arena on game days.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Los Angeles Lakers Website LinkedIn All Job Openings 51 - 200 employees Founded 1948 ⚽ Sports 📱 Media 💰 Secondary market on 2010-11 Sports
Media Los Angeles Lakers is a professional basketball team based in Los Angeles, California, competing in the National Basketball Association (NBA). The franchise fields a premier men's professional team, sells tickets and merchandise, produces broadcast and digital content, and engages fans through marketing and community programs. As one of the NBA’s most storied and commercially valuable organizations, the Lakers generate revenue from game operations, sponsorships, media rights, and merchandising. Customer Service Specialist Job not on LinkedIn 🔥 11 minutes ago 🏢 El Segundo – Onsite 💵 $20 - $23 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage ~500-600 STM accounts, anticipating and resolving all season ticket member complaints, requests, and inquiries to drive high renewal rates and individual client upsells with a passion for customer care
Create a constant communication loop with all STM accounts to ensure they have all information related to membership (including upcoming events, payments, special promotions)
Develop a strategic client engagement strategy tailored to account needs including but not limited to face-to-face visits, out of office meetings, presentations, phone calls, hand written notes, emails, and premium client experiences on special occasions
Find opportunities to go above & beyond for select STM special occasions (e.g. anniversaries, birthdays) to drive loyalty
Send out invitations and collect RSVPs for all game-time experiences (e.g. half-time reception, tunnel experience)
Track all account activity in Dynamics 365 (CRM)
Assist in selection & distribution of all STM gifts (renewal and holiday)
Process payments for STMs
Troubleshoot all ticketing problems
Assist with packaging, shipping and tracking of ticket packages
Plan and execute at least one season ticket event to drive loyalty (including budget, venue negotiations, logistics, catering, invite/RSVP list, player/Laker girls appearance, & follow-up)
Help other Customer Service Specialists with their events
Represent the Lakers brand as a VIP host at all games (including invites to exclusive clubs for elevated game day experience and occasionally in-seat visits)
Ensure all Customer Service duties are completed each game (setup and take down of customer service booth, messages on message board, and gifts for STMs)
Check in for game-day experiences (e.g. half-time reception, tunnel experience)
Manage the Ticketing department general phone line to assist in troubleshooting any ticketing issues and/or general ticket inquiries
Grow individual client portfolios though additional seat purchases, seat upgrades, and parking
Participate in “Select a Seat” sales event to sell open season seats (in-person or virtual)
Assist with special projects that help to retain clients (e.g. kids club, social media content, contests, etc.) 🎯 Requirements
Bachelor’s degree (required)
A minimum of two (2) years customer service experience (required).
Hospitality and event experience preferred.
Technology Capabilities: Microsoft Office (including Excel, Word, Outlook, PowerPoint & Windows)
Ticketmaster Archtics, AXS, and other related ticketing platforms
Dynamics 365 (or related CRM platform)
Superior ability to read, analyze, and interpret written and verbal instructions and reports.
Superior ability to generate engaging correspondence.
Ability to effectively and professionally present information and respond to questions from supervisors, clients, customers and general public.
Must be able to handle and remain calm in high pressure situations.
Proven ability to develop long-lasting relationships and provide outstanding, individualized customer service.
Excellent ability to multi-task, prioritize, juggle multiple projects, and meet deadlines.
Knowledge to apply mathematical operations and reasoning to tasks such as analyzing costs, evaluating data, budgetary needs and managing account financials.
Employee must make independent decisions and exercise independent judgement and discretion. Critical thinking and rational decision making is important to the success of this role.
Must be able to lift a min of 50lbs. and walk significant distances in arena on game days. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs